Training Director

THE TRAILS 3-TIERED MODEL 

TRAILS program offerings align with the Multi-Tiered System of Supports (MTSS) framework common within the educational setting. Currently, TRAILS equips school staff to provide three tiers of programming for students: 

• Tier 1 Social and Emotional Learning Program: Training for educators and a comprehensive curriculum designed for delivery in the classroom setting to promote mental wellness for all students
• Tier 2 CBT and Mindfulness Program: Training and resources for school mental health professionals that equip them to deliver effective supports for students experiencing symptoms of depression and/or anxiety
• Tier 3 Suicide Prevention and Risk Management Program: Differentiated trainings for the whole school community and resources that promote effective policies and practices for navigating student suicidality   

Together, these three tiers enable schools to build a comprehensive system of mental health supports, providing a foundation of self-care and wellness skills for all students, while offering higher intensity interventions and services for students with more significant mental health needs. 

THE ROLE

The Training Director will play a crucial role in shaping and executing our overall training strategy, with special attention to virtual and asynchronous strategies. Reporting to the Vice President of Clinical Programs, this role will oversee the development, maintenance, and execution of a comprehensive training schedule aligned with TRAILS' expansion strategy. The Training Director will lead the implementation of a new Learning Management System (LMS), manage the training team, and support cross-functional operations to ensure high-quality, engaging, and culturally responsive training experiences. Key responsibilities include project management, team leadership, strategic collaboration, and continuous innovation in training delivery in a virtual environment. The ideal candidate will bring extensive experience in training strategy, event management, and system integration, with strong interpersonal and communication skills to drive results and foster collaboration. 

THE RESPONSIBILITIES
Training Strategy and Operations (30%)

• Provide general oversight of training operations to ensure alignment with organizational goals and effective delivery of all training initiatives.
• Ensure all training materials and delivery methods are inclusive and accessible, accommodating diverse learning styles and needs.
• Develop, maintain, and oversee an annual training calendar with input from relevant internal teams, including assessing and approving requests for new training event dates 
• Conduct biannual reviews of trainings and associated training evaluations, providing analytical insights to relevant cross-functional leaders and teams.
• Identify and implement strategies to enhance participant engagement in the virtual event delivery process, collaborating with internal teams to drive improvements.
• Assess content for training invitations, materials, and communications to ensure alignment with TRAILS branding and consistency of messaging
• Oversee the process to secure continuing education credits for training participants across a variety of disciplines and locations

Team Management & Cross-Functional Collaboration (30%)

• Manage and lead the training team, ensuring cohesive collaboration, effective communication, and alignment with organizational goals, 
• Collaborate with key internal leaders to forecast future training demand and training capacity in order to adjust training schedule and staffing accordingly
• Collaborate with other TRAILS teams to explore and implement a learning management system (LMS)
• Collaborate with cross-functional TRAILS team to integrate customer relations management (CRM) platform into a LMS

LMS Management (30%) 

• Lead the process of selecting an appropriate Learning Management System (LMS) that aligns with organizational needs. 
• Train, coach, and support internal and external users in effectively utilizing the LMS. Provide technical support and respond to inquiries regarding platform functionality and usage.
• Ensure smooth implementation, including account creation and management, training enrollment management, and training credit management.
• Partner with training developers to oversee and manage live trainings, self-paced modules, videos, knowledge checks, surveys, and other training resources within the LMS. Ensure content is up-to-date, relevant, and accessible.
• Develop and maintain Standard Operating Procedures (SOPs) related to LMS usage, including guidelines for content management, user support protocols, and troubleshooting procedures.
• Collaborate with the internal Technology and Operations team to ensure integration of various software and platforms at TRAILS.
  
  

Team responsibilities (10%)

• Attend all staff meetings and retreats, workgroups and other relevant TRAILS meetings as necessary
• Support TRAILS team with full team involvement events as needed and other team initiatives
• As a director-level leader, support key organization-wide initiatives in areas such as DEI, wellbeing, effective collaboration, and strategic alignment. 

THE PERSON

Our experience suggests that the following types of professional experiences lend themselves to this work:

• 6+ years experience in training, professional development, or related project management  
• Demonstrated experience in team management and program administration; strong preference for established people/team manager 
• Proven experience in the development and dissemination of adult learning strategies
• Experience working within a learning management system (LMS); prior experience managing the selection and implementation of LMS highly preferred
• Experience working in education, healthcare, or non-profit organizations 

Our experience suggests that the following types of skills lend themselves well to this work:

• Knowledge and commitment to Diversity, Equity, and Inclusion (DEI) principles, promoting a welcoming and inclusive environment
• Data-driven decision making and results orientation
• Strategic problem solver with a creative mindset and proactive approach
• Excellent interpersonal skills, fostering positive relationships and teamwork
• Organized, hands-on demeanor with a passion for achieving outcomes
• Proficiency in Google Suite (Docs, Slides), Microsoft Office, and remote collaboration tools (Slack, Zoom)
• Strong verbal and written communication skills, including meticulous proofreading

EDUCATION

Our experience suggests the following certifications and degree(s) lend themselves well to this work:

• Bachelor's degree in education, instructional design, organizational development, psychology, or a related field.
• Relevant experience and competencies may be considered in place of formal education.

COMPENSATION

The salary range for this role is $122,382 - $129,181.

TRAILS offers a comprehensive benefits package including medical, dental, and vision as well as a 403B with a safe harbor match and short and long term disability. We offer a generous holiday and paid time off package. 

 APPLICATION NOTES

• Application short answer questions:
• Describe a successful initiative you led to enhance an existing training program. 
• How do you ensure that the training programs you oversee are inclusive and promote diversity, equity, and inclusion (DEI)? 
• We are only considering applicants who are legally authorized to work in the United States.
• Our job descriptions reflect TRAILS’ assignment of essential functions and qualifications of the role. Nothing herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time. 
• Please note that all TRAILS employees may be required to undergo a background check as performed by our fiscal sponsor, Tides Center. Findings do not automatically exclude candidates from the hiring process, but will be taken into consideration.