Renewals Specialist

About Nintex:

At Nintex, we are transforming the way people work, everywhere.  

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build. 

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our team is dynamic, fun, vibrant, motivated, ambitious and we’re driven to crush our numbers while having fun. We’re looking for experienced sellers that are driven to succeed and align well to our corporate values and culture. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration. 

About the role:

Nintex is looking to add a Renewal Specialists to the team who execute our renewal process and ensure customer success for their region. This person will be responsible for managing the end-to-end software renewal sales cycle for the silver and bronze customers, focused on achieving the Annual Revenue Quota and improving customer satisfaction. Through relationship building and frequent communication, the Renewals Manager will assist in ensuring timely renewals, increased knowledge of Nintex license policies, and help to maintain a high level of customer satisfaction. This is an opportunity to serve as a subject matter expert inside our Sales organization!  

Your contribution will be:

• Overseeing all assigned contract renewals, which includes working directly with customers and partners, to ensure timely and accurate execution.  
• Holding regular proactive meetings with key Renewal Partners in the Region in order to identify any risk to on time renewals early and manage the process to mitigate that risk.  
• Manage the ‘low adoption resolution process’ for customers utilizing other resources as required.  
• Conduct check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk.  
• Manage the ‘At Risk’ process for your customers.  
• Hold regular 1:1 meeting with peers in Account Management and Partner Management for your region.   
• Ensure the CRM system is up to date with the current status of renewals, tasks and activities.  
• Provide accurate forecast information to the Senior Renewal Specialist and Regional Renewals Director/Manager.  
• Contribute ideas to help with the continual improvement of all renewals-based processes.  

To be successful, we think you need:

• 5 years + of SaaS experience managing an entire renewals/sales cycle.  
• Experience managing an entire renewals/sales cycle.  
• Proven track record of quota achievement.  
• Experience with handling a geographic territory that consists of multiple cultures/languages.  
• Experience of managing a large customer base.  
• Excellent organization and time management skills.  
• Ability to work both independently and as part of a team.  
• Ability to think on your feet and manage multiple priorities at once.  
• Attention to detail and ability to apply critical thinking skills in a contract and business environment.  

What’s in it for you? 

Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.  

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Mindfulness and counseling resources
• Invention/patenting assistance
• Meaningful recognition
• Community impact opportunities
• Multiple tools through which to learn and grow, and an incredible global community 

View more here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

#LI-REMOTE