IT Helpdesk Technician, Mid

IT Helpdesk Technician, Mid

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge, including working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance, and review or guide activities of more junior employees.

Basic Qualifications:

• 3+ years of experience providing Customer Support to end users either in person, through email, or over the phone
• Experience leading and managing a team of staff, including monitoring performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
• Experience defining team goals and leading staff to achieve desired results, while being held accountable for team performance
• Experience communicating with senior level clients
• Knowledge of the O365 and SharePoint Online environment
• Knowledge of networking devices
• Ability to analyze, diagnose, troubleshoot, and resolve end user issues such as software applications, laptops, and peripheral devices
• Secret clearance
• Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field
• CompTIA Security+ or DoD 8570 IAT Level II Certification

Additional Qualifications:

• Experience with the DoD or Navy Staff
• Experience with Microsoft Office Products
• Experience with IT Asset Management
• Experience with NMCI Enterprise Tool (NET)
• Experience with Windows
• Ability to assist in creation of end user guides and Standard Operating Procedures (SOPs)
• Ability to adapt in a fast-paced, evolving client environment
• Possession of excellent verbal and written communication and interpersonal skills to provide excellent customer service

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.