Offer summary
Qualifications:
1-2 years in service desk, Microsoft certificates or technical education preferred, Knowledge of IT infrastructure and MS Windows, ITIL frameworks foundation level preferred, Fluency in English required.Key responsabilities:
- Provide first-line IT support
- Resolve incidents promptly and efficiently
- Collaborate on problem resolution and changes
- Maintain IT assets and documentation
- Participate in on-call rotation for emergencies