Offer summary
Qualifications:
1-2 years in service desk role preferred, Microsoft certificates or technical related college course preferred, Good understanding of remote access and VPN technologies, Knowledge of IT security and data protection, Fluency in English with excellent communication skills.
Key responsabilities:
- Provide first-line support to internal users
- Resolve IT issues promptly and efficiently
- Collaborate with team on problem resolution
- Maintain documentation and IT assets
- Participate in on-call rotation for emergencies