Tech Support Engineer T1 at Talent First

Tech Support Engineer T1

Responsibilities

Cynet support team provides expert technical support for worldwide customers and is responsible for:

• Installation, configuration, and finetune Cynet products.
• Working with customers to ensure full deployment and support.
• Create supporting documentation for customers.
• Provide remote training to Cynet customers.
• Provide Tier 1 support, including investigations and workarounds to various problems while meeting SLAs.
• Work closely with the SOC & RnD teams to ensure quick resolutions.
• Understand customer needs and help shape Cynet products.

Requirements:

• Excellent communication skills and a passion for providing top-notch service, written and verbal.
• Strong technical troubleshooting skills and problem-solving.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.
• Good knowledge of Mac and Linux distribution.
• Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).
• Excellent problem-solving skills.
• Team player, multi-tasking, ability to work under pressure
• Excellent written, verbal and presentation skills in English.

Nice to have

• Familiarity with cyber security domain.
• Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
• Experience with Databases & SQL queries

About our customer:
Cynet is a security platform that protects organisations from breaches by automated threat discovery and mitigation throughout all attack stages across the entire environment. Cynet is the first solution that protects the whole environment, by correlating users, files, network traffic and host activities with a complete set of threat prevention and detection tools, and joined by pre-set and custom auto-remediation policies for post-compromise activity. By unifying all aspects of breach protection in a single interface, Cynet eliminates the need for multi-product security stacks and the dependency on high-level security skills.