Overview
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U.S. Anesthesia Partners (USAP) is the largest single-specialty anesthesia practice in the country with over 5,000 clinical providers and associates. By joining our team, you will participate in a highly collaborative and dynamic environment. As an organization we are mission focused on delivering the highest quality in patient care and you will be directly supporting our talented RCM team.
We are proud of our inclusive people culture that supports our associates to perform at their best. USAP is an equal opportunity employer. Candidates with physician services or related health care experience is a plus. We offer a competitive benefits package.
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
We are looking for a training specialist to help support our RCM staff by leading training sessions or developing curriculum to support team members in their roles.
The Revenue Cycle Management (RCM) Training Specialist will be responsible for conducting training sessions or the RCM department which includes, but is not limited to Accounts Receivable, Registration, Cash Management, Customer Service, as well as, New Hire Onboarding/Training. The RCM Training Specialist will conduct training for administrative functions and utilization of system applications such as athenaIDX, Outlook, Microsoft Teams, etc. and assist with specific process improvement initiatives within the RCM department that will drive both system and personnel efficiency. This role works closely with the Quality Assurance (QA) and RCM operational teams to identify areas of opportunity.
Job Highlights
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ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):
- Assist with the maintenance of course curriculum for all RCM functions including but not limited to Accounts Receivable, Billing, Cash Management, Customer Service, Payer Contract Management etc.
- Collaborate with Education & Development (E&D) manager to implement measures to ensure the effectiveness of training courses and curriculum
- Participate in and conduct company training programs
- Complete administrative tasks in support of the Education and Development team such as scheduling training sessions, distributing reference materials, and maintaining documentation systems
- Work with the leadership team and other senior staff to address specific training needs
- Assist in organized and effective roll out of new systems, processes, or system updates
- Other duties as assigned by management
Qualifications
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JOB REQUIREMENTS (Knowledge, Skills and Abilities):
- This position requires the ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee’s training
- Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material
- This position requires initiative, motivation, creativity, and ability to understand many areas of expertise
- The training area is one of constant change. This position must be able to react positively to these developments and help lead the way forward to include new developments in training targeted to both new and existing employees
- Ability to communicate professionally with all levels of management
- Excellent written or oral communication skills are necessary to produce and deliver quality training programs
- Basic utilization of Microsoft Word, PowerPoint, Outlook, and Teams.
- Some travel may be required
EDUCATION/TRAINING/EXPERIENCE:
- Healthcare industry experience preferred. Ideal candidate will have experience with professional physician practices in an independent or hospital setting.
- AthenaIDX (formerly known as Centricity Business) experience preferred
- Knowledge of RCM for physician practices preferred.
- One to three years of individual and team training experience. This experience can be replaced by relevant healthcare industry experience
- Basic knowledge of Windows, Power Point, Word and Teams or similar programs required
PHYSICAL REQUIREMENTS:
- Requires prolonged sitting, some bending, stooping, and stretching
- Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment
- Required normal range of hearing and eyesight to needed to efficiently and effectively utilize RCM systems and create and conduct training.
- Requires dexterity to type at least 35 wpm.
WORKING CONDITIONS (environment and safety):
- Work performed in a remote home office or a USAP office environment
- Involves frequent communication with professional staff and managed care organizations
- Work may be stressful at times
- Interaction with others is frequent and often disruptive
DISCLAIMER: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
