Job Description Summary
The ServiceNow Automation VA Lead is responsible for overseeing and managing the ServiceNow platform's delivery for Virtual Agent processes and work on latest GenAI capabilities to be implemented in ServiceNow This role involves both technical and leadership responsibilities to maintain the platform's performance and integrity
Job Description
Your responsibilities include but are not limited to
Extensive experience in ServiceNow development and consulting as a lead developer or technical architect.
· Expertise in import sets, transform maps, and ServiceNow data mapping with external data sources.
· Experience with various ServiceNow modules, including Normalization Data Services, ITOM Discovery, Configuration Management Lifecycle, Common Services Data Model, Service Mapping, Event Management, and Certificate Management.
· Familiarity with 3rd party credential stores, network access, and firewalls.Proficiency in JavaScript and SQL.
· Knowledge of additional product lines on the ServiceNow platform, such as ITSM, SPM (formerly ITBM), and/or ITAM.
Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow capabilities.
· Familiarity with platform security and integration best practices.
· Experience in Virtual Agent capabilities of ServiceNow and complete knowledge on the NLU , Semantic search profile skills
· Handson experience on the VA configuration setup and new capabilities implemented as part of GenAI and configure additional skills.
· Understanding of predictive intelligence and help configure different clustering dashboards
· Experience with VA architecture and different VA dashboard configuration, including fine-tuning searches and work on improving the search relevancy
· Expert understanding of import sets, transform maps, and ServiceNow data mapping.
· Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
· Fundamental knowledge of Common Services Data Model (CSDM).
· Experience with additional product lines on the ServiceNow platform, such as ITSM, ITBM, and/or ITAM.
Minimum Requirements
Bachelor's degree in a related field (Computer Science, Information Technology, etc.) is preferred.
4-5 years of relevant experience in IT, with a minimum of 2 years of experience in ServiceNow administration.
ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), Discovery & Event Management & ITOM related.
Strong leadership and team management skills.
In-depth knowledge of IT service management (ITSM) and ITIL processes.
Excellent problem-solving and analytical abilities.
Good communication and collaboration skills.
Proficiency in ServiceNow development, scripting, and customization.
Knowledge of database management and integration technologies
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network
Skills Desired
Budget Management, Business Acumen, Performance Management, Planning, Project Management, Risk Management, Service Delivery Management, Stakeholder ManagementGo Premium: Access the World's Largest Selection of Remote Jobs!