Offer summary
Qualifications:
Proficiency in Microsoft Office, Basic knowledge of computer hardware.Key responsabilities:
- Monitoring and assigning tickets for troubleshooting
- Communicating with management and customers for performance reports
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies has an immediate need for a Desktop Analyst / Queue Manager interested in a permanent opportunity in VA
This is a hybrid remote position for the right candidate with ~2 days / week onsite at our Glen Allen offices (*candidates MUST reside in Richmond, VA area to be considered*)
The selected candidate will support state agencies across VA via the timely assignment and resolution of incident and request tickets from end-users. This includes reviewing incoming trouble tickets and assigning tickets to appropriate techs while balancing workloads. This position will require constant communication with management, field technicians and customers and reporting on productivity, ticket trends and workload balancing
WHAT YOU'LL BE DOING
WHAT YOU BRING TO THE TABLE
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Go Premium: Access the World's Largest Selection of Remote Jobs!