Head of Operational Effectiveness

Hi 👋 we’re Glean. We make study software that improves your confidence and ability to learn. 

• We’re a SaaS scale up and one of the fastest growing tech companies in the North. 
• There’s 100+ of us around the UK with our HQ in Leeds. 
• Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide. 
• We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026. 

The role of Head of Operational Effectiveness:

🚀 Be a catalyst for efficiency: design systems, drive results!

We need an innovative thinker to design and implement programs and major strategic projects, which enhance productivity and enable us to achieve Glean’s organisational goals.  

“Design and develop an organisation that can excel at achieving our long term goals”: That’s our Organisation Effectiveness department’s purpose and we’re looking for a high performer to play a critical part in delivering on this. 

Meet the team: 

📈 You’ll be an integral part of Glean’s Leadership team: 

Reporting into the COO (Chrissie Leahy), you’ll work closely with other teams in our Organisation Effectiveness department including Finance, Employee Experience, Legal, and other teams across the organisation such as Data.

🌱 Line Management:

You’ll be responsible for managing and developing two teams at Glean: IT & Systems (which includes Glean’s Head of IT & InfoSec and IT Support Specialist) and Executive Support (including an EA and a PA), with responsibility for Compliance and managing risk. 

To get more of a feel for life at Glean take a look at our ‘Working at Glean’ blogs here!

What you’ll be doing: 

📆 Here’s what your first 6-12 months at Glean could look like:

• Gaining an in-depth understanding of how different teams and functions work at Glean, what speeds us up, what slows us down and what we can do about it.
• Managing a major cross-company change project, interacting with every department in the business, including the Executive Team.
• Taking control of how we define, measure and manage company performance and implementing systems and processes that help us succeed.
• Kicking off your own change and improvement projects to address the bottlenecks and inefficiencies you identify.

Who are we looking for? 

🤝 Strategic Advisor & Team Leader: You work collaboratively with Leadership teams, as well as managing your own teams and working cross-functionally to deliver results. 

📋 Project & Stakeholder Management Expert: You’ll be skilled in project management with a proven track record of success, including building strong relationships with stakeholders at all levels.

📊 Data-Driven & Results-Oriented: We’re looking for someone who is skilled in reporting, business intelligence, and data analysis to drive data-informed decisions, with a strong working understanding of regulations we’ll need to comply with. 

⚙️ Process & People Expertise: You’ll be able to highlight your ability to design and define processes, as well as your experience of coaching, mentoring, and performance management.

💰Salary and benefits:

£60,000 - £75,000 dependent upon experience 

🏖️ 33 days annual leave (Inclusive of bank holidays)

🎄 3 gifted days off at Christmas

🎓 Generous individual learning and training allowance 

⌚ Truly flexible hours to suit when you work best 

💻 Full home working set up and beautiful collaborative office space 

🌴 Nomad working policy with family travel insurance 

🍼 Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)

🤍 Health cash plan (from glasses to massages) 

💸 6% employer pension contribution

Location: 

We have a beautiful office space in Leeds and we love it when we get together to collaborate in person. We typically operate a hybrid way of working, however some of our roles support remote working within the UK, if you live more than 50 miles from the office. 

We will discuss ways of working with you at interview however if you have any questions before you apply please reach out to recruitment@glean.co 

💡 What to expect next: 

We’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way. 

If we invite you to meet with us for interview, here’s an overview of what the process will look like: 

1. Screening interview with someone in our Recruitment team (30 minutes). 
2. First stage interview with the hiring manager and another Glean colleague (1 hour).
3. Final stage interview which includes a 1 hour culture and values interview, plus a 30 minute task. You will be meeting with the hiring manager and one of the Executive Team.

Ahead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.  

👀 Interested in learning more about a career at Glean? 

Here are a few further resources:

About Glean

Working at Glean Blog

The Glean Study Tool 

💌 Not quite the right role for you however you’d love to be a part of Glean’s journey? 

Let’s connect! Reach out to recruitment@glean.co and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.

📄 Applicant Privacy Notice 

We think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice.