Financial Counselor

Description

Why YOU would love this job!
Your compassion, along with a smile and warm conversation, can make all the difference to our patients in recovery. As the Financial Counselor, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get the individualized care they need. If you share our values, you'd make a great member of our team. 

Under the direction of the Sr. Billing Manager and Billing Supervisor, the Financial Counselor will maintain and manage multiple internal processes involving the Billing Departments cash flow.

Who we are?
CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.  We're accomplishing this first through:

• High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
• Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. 
• Individualized mental health support, through one-on-one counseling, peer support or group sessions.

CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.

Performance Responsibilities

• Review submitted claim denials/rejections for accuracy and payer specific guidelines.
• Correct claim rejections, denials and file appeals based on internal and external guidelines
• Correctly respond to billing questions received via email, phone or mailed correspondence
• Utilize existing resources within the organization to properly resolve claims issues
• Review and address zero pay EOBs
• Patient billing including payment plans, printing/mailing bills, phone calls, etc.
• Identify and provide solutions for payer trends
• Billing Process Oversight: Billing Accounts Receivables, Denial Trends, Payment Posting, Eligibility, Refund Process
• Acceptable and reliable attendance and punctuality
• All other tasks or projects, as assigned.

Qualifications

• Medical and patient billing and healthcare insurance company process expertise
• Knowledge of healthcare revenue cycle process
• Federal and state privacy laws understanding as they relate to patient billing
• Extensive knowledge of Microsoft Office products particularly advanced Excel
• This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. This position must also successfully pass a pre-employment drug screening.

• Generous PTO package plus Holidays for full and part time positions
• 401K and Roth with Company match
• Affordable Medical plans for employees working a minimum of 30 hours per week
• Dental and Vision plans for employees working a minimum of 20 hours per week
• Flexible Spending Accounts for Healthcare and Dependent Care expenses
• Employer contribution to the HSA
• Employer Assistance Program with company paid visit allotment
• Company paid Life, AD&D, Short and Long Term Disability including part time employees