Offer summary
Qualifications:
Experience in technology, MS Office proficiency.Key responsabilities:
- Dispatching jobs to FSC team
- Handling varied engineering queries
- Managing database tickets
- Adhering to set KPIs
- Assisting Customer Support Desk
Match score not available
Priority access
Match score not available
Field Support Executive
72% Flex
Remote:
Full Remote
Job description
Your missions
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title: Field Support Executive
Location: Remote
Salary: £24,140.00 per annum
Shift Pattern: 37.5 hour’s working week (Rotational shift work)
What is the role of a Field Support Executive?
As a Field Support Executive, you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our FSC team who are based in Serbia. You will also be handling a variety of queries from the FSC team as well as other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs. Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi task and think on their feet.
This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.
What will I be doing as a Field Support Executive?
Provide a personable and professional service, usually under pressure.
Handle a wide variety of engineering queries from across the UK.
Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
Processing Adhoc requests, managing resources and work to key processes.
Ensuring engineer queries and issues are followed through until completion.
Additional responsibilities/training:
Problem solving following processes within a busy environment.
Multi-task and make key decisions.
Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.
What Will I Need to Succeed as a Field Support Executive?
The successful candidate will have a passion and flair for delivering great operational services. This is a developing work environment so a positive ability to embrace change is a must. You will need to demonstrate:
Good team player.
Exceptional verbal and written communication skills.
A passion for technology and innovation.
An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
Excellent telephone manner and communication skills.
Shift Pattern (subject to change on the needs of the business):
Monday – Friday hours between 7am – 6pm (1 in 4 weekends with 2 Lieu days).
Saturday 8am – 5pm & Sunday 9am – 4pm.
Working 2x bank holidays per year (days given back in lieu).
What benefits do I Get In Return?
£24,140.00 per annum.
22 days holiday per annum, rising to to 25 after 5 years’ service
Competitive defined contribution company pension with Fidelity.
50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
Employee life assurance.
Employer funded Income protection scheme.
Employee Assistance Programme, with 24/7 counselling service.
Access to MYGYM discounts for membership offers and discounts.
Access to a range of lifestyle discounts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required profile
Experience
Industry :
Banking
Spoken language(s):
English
Check out the description to know which languages are mandatory. Share
Go Premium: Access the World's Largest Selection of Remote Jobs!
- Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
- Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
- Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
- Try out our Premium Benefits with a 7-Day FREE TRIAL.
No obligations. Cancel anytime.