Client Services Operations Specialist

Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.

Setting up cloud accounts, managing and administering the customer onboarding process at DoiT is a crucial task that has significant implications on customer experience. Managing this process and others, driving reliability, repeatability and consistency is a critical aspect of our success.

As a Client Services Operations Specialist, you’re going to partner with the Sales and Engineering organizations to support this mission delivering great outcomes for our customers. If you are looking to expand your skill sets, this role is for you.

Responsibilities

• Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
• Create and onboard new Cloud Account/s using approved mechanisms
• Peer review customer onboardings to ensure quality assurance
• Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
• Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process
• Support escalations related to customer account configurations and other cloud service provider requirements
• Keep records and internal systems up to date needed to support observability and maintain business requirements
• Identify & drive process improvements opportunities for Client Services operational processes

• 1-3 years of experience with Cloud Service Providers
• Good understanding of Cloud IAM and IAM Roles
• Basic understanding with scripting, python & cloudformation with a desire to learn
• Understanding of API’s both technical and business value
• Own your tasks and have strong attention to detail

Bonus Points

• Cloud practitioner or associate level AWS or GCP certifications
• Understanding complex issues with a view to simplifying these issues
  
  

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program