Offer summary
Qualifications:
Proven experience in customer service management, Excellent communication and leadership skills, Ability to work effectively in a remote environment, Proficiency in customer service software and tools, Bachelor's degree in Business Administration or related field (preferred).
Key responsabilities:
- Lead and mentor a team of remote customer service representatives
- Develop and implement customer service strategies and processes
- Monitor team performance, provide coaching and feedback
- Address escalated customer inquiries promptly and effectively
- Analyze customer feedback for improvement