WB Americas | KYC | Vice President, Process & Technology Officer | New York
About ING:
Ranked #8 on LinkedIn Top Companies in Financial Services
Crain’s 100 Best Places to Work
Ragan’s Top Places to Work in 2023
In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
About the position:
The KYC team in North America is offering a KYC Process & Technology Officer position to an individual with a passion for digital transformation and driving operational excellence.
As a KYC Process & Technology Officer, you will work closely together with your KYC and commercial colleagues, the Customer Domain Unit, the 2nd line of defence and ING’s global delivery organisation.
About the department:
ING provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. As such, we are actively fighting human trafficking, smuggling of drugs and weapons and do make sure international sanctions against countries and regimes are correctly executed within ING.
The KYC Team coordinates all KYC activities across different ING business sectors, both with clients and internal stakeholders. The team is crucial in the onboarding of new clients and plays a key role in managing the KYC risk of the current client portfolio.
Responsibilities :
- Improve overall customer experience in the KYC journey.
- Steer continuous improvement initiatives and be a change agent when it comes to the implementation of new tooling.
- Partner with the KYC Experts, Customer Domain Unit, ING’s TECH team and ING’s sales team to implement process improvements.
- Liaise with global digitization initiatives (e.g. Greenfield, Coorp ID, Encompass…): share requirements, be involved in the design and testing and drive the local implementation in the US.
- Prepare KYC meetings at strategic, operational and tactical level. Support key messages with facts and figures. Present complex problems in a comprehensive way while prioritizing customer experience.
- Partner with key KYC process stakeholders in using operational data to brainstorm approaches to enhance areas of process or organizational weakness.
- Implement a culture of continuous improvement, drive implementation of new initiatives and act as a “super-user” for tooling used for KYC activities.
- Steer the KYC digital transformation agenda. Implement global solutions in the US and complement these with local initiatives if needed.
- Team up with vendors, be their contact point for KYC in the United States and successfully coordinate the implementation of 3rd party solutions in the region.
Qualifications and Competencies
- BA/BS in Statistics, Mathematics, MIS, Computer Science, Business or other relevant field of study.
- (A)CAMs or other similar certification a strong plus.
- 5+ years of experience working in project management and/ or reporting in financial institution, preferably with a focus on KYC, customer onboarding or other areas of financial crime risk management.
- Strong analytical and communication skills with the ability to organize data in such a manner as to create valuable insights.
- Knowledge of AML and KYC regulations and best practices.
- Ability to work independently, prioritize tasks and take ownership.
- Organized with high attention to detail.
- Strong analytical skills with an understanding of data management and reporting.
- Comfortable working in a regulated environment.
- Collaborative focus and team player attitude.
- Strong communication skills.
- Fluent in English, both verbally and written.
Salary Range: $150,000 - $170,000
In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness.
ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.
ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.
