Account Manager

Join us in building a world where talking to a business is as easy as talking to a friend! ✨

Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. The impact is real – our messages reach at least 50% of the world's population yearly. If you ever ordered takeaway or purchased goods online, it’s almost guaranteed you have encountered messages through Bird’s technology.

• What’s my job title? Account Manager, EMEA

• Where in the world? You can work remotely from Spain, Portugal, UK or Netherlands

• Working hours? For this role, you will operate within the CET timezones

• What language(s) will I speak? English (and another major European language would be a major plus!)

Bird is looking for an aAcount Manager to manage some of our largest clients in the region. In this role, you will be responsible for their retention and growth. You will look after a specific territory and assigned quota while maintaining the highest levels of customer satisfaction.  

You’ll report to the Head of Sales, EMEA and work in close partnership with Sales, Product Management, Customer Support/Success, Marketing, Legal and Finance.

What you’ll do

• Build and maintain strong relationships with key clients, serving as their primary point of contact.

• Develop and execute strategies and account planning to drive growth and revenue for assigned accounts (Start-Up up to Enterprise).

• Work closely with clients to understand their business needs and identify opportunities for growth, including holding Quarter Business Reviews

• Collaborate with internal teams, including sales, marketing, and product, to develop and implement client solutions.

• Stay up-to-date with industry trends and best practices to continually improve client outcomes.

• Employ a solution-selling methodology to facilitate customer evaluations and to help them understand Bird’s unique differentiation.

• Develop and grow Bird visibility and relationships across multiple levels within the customer organisation. Navigate through decision-makers and influencers

• Representing Bird at events/tradeshows and also travelling to onsite meetings with clients

What you’ll bring

• 3+ years of progressively increased responsibility in B2B within the SaaS space

• Ability to manage relationships with all levels of the partner community

• Full professional proficiency in English (and preferably another major European language), both verbally and written

• Track record of personally selling and closing complex technical solutions to enterprises and software companies 

• Strong experience in both the direct and partner channels are desired

• Experience with creating pricing proposals, negotiating terms and managing the contract process. Fearless and a ruthless focus on execution.

• Demonstrated experience with Enterprise and the ability to leverage those contacts

Bonus points if you have one of the following

• Track record of handling EMEA-based customers and proven performance of growing these accounts

• Prior experience within the omnichannel marketing automation space is a plus!

Interview Process 

After you apply, you will hear back from us within a few days. If there’s a fit, the full process is as follows: 

↳ [30 mins] Recruiter Screen

↳ [45 mins] Hiring Manager Interview

↳ [60 mins] Account Manager Assignment

↳ [30 mins] Executive Interview

#LI-SO1 #LI-Remote

What You’ll Gain

🏡Remote work environment: you’ll work from home or wherever you can focus best.  All Birds are required to work from their hired country.

💰Competitive Compensation

💻Latest MacBook and generous Home Office Budget to set you up for success

💅State-of-the-art branded gear

🥳Company-wide and team events - last editions in Marbella and Bangkok! 

✈️Temporary Working Abroad: 10 business days a year (in your timezone)

🌴Life Happens! We offer generous Parental, PTO, and Special Leave Policies. 

🃏Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked! 

🤯Learn from hundreds of the best minds in the business

💙Join a diverse team consisting of 60+ nationalities, working in over +50 countries

LIFTOFF! 🚀

Life at Bird

When joining Bird, you will work with some of the smartest, curious, and driven people you will ever meet. It’s rewarding, demanding, and exciting work, and you’ll do and learn more than you can imagine. Bird is a great fit for ambitious self-starters who have endless curiosity, work independently, and like to roll up their sleeves and get shit done!

Do you have what it takes to join Bird? 🚀

Learn more about Life at Bird and our Values: How We Work, Careers, and About Bird.

We hope you’re one of us! 💙

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