Operations Specialist - Maternity Cover (f/m/x)

DoveVivo by Joivy
Part of the Joivy Group, DoveVivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering co-living company in France
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: co-working space and community hub in the heart of Milan

ROLE & TEAM

We are currently seeking a Operations Specialist - Maternity Cover (f/m/x) to join our team. In this role, you will be the primary point of contact for our clients, managing a variety of responsibilities that ensure the smooth operation of sales and customer service processes. You will play a crucial role in maintaining client satisfaction, managing tenant and property owner relationships, and coordinating with external suppliers and maintenance teams. This position requires you to be based or willing to relocate to Trento and you working remotely from there.

As a Customer and Sales Representative, your core activities will include:

• Sales Activities: manage prospects, schedule commercial visits and conduct sales visit
• Tenant Requests Management: promptly and professionally address tenant inquiries and requests, ensuring their satisfaction.
• Check-in/Check-out Organization: organize check-in and check-out appointments with our vendor and verify documentation.
• Administration and Property Management: manage requests from administrations, property owners, and insurance companies, accurately and timely.
• External Suppliers Management: develop and maintain strong relationships with external suppliers. Ensure suppliers meet the company’s standards and requirements, coordinating services as needed.
• Maintenance Requests Management: address and oversee ordinary and extraordinary maintenance requests and ensure timely and effective resolution of maintenance issues through coordination with maintenance teams. Proficiency in English (both written and spoken) is mandatory.

• 2-3 years of previous experience in a similar Operations role (managing clients requests, handling administrative papers and interacting with vendors)
• Proficiency in English and Italian (both written and spoken) is mandatory.
• Ability to work effectively within a team environment, collaborating with colleagues to achieve common goals.
• Some experience with ZenDesk is a nice to have.
• Being based or willing to relocate to Trento, Italy.
• Being already in possession of a permit to work in Italy.

In Joivy we are:

• Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role.
• Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on our same page.
• Collaborative and helpful – we go much further when we help each other improve whenever and however we can.
• Problem-solver by nature – we have loads of interesting challenges in our Problem Space which require some creative thinking.
• Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

What you'll find in Joivy

• Fixed-term contract, whose length can go from a 6-12 months period
• Business phone and laptop
• Meal vouchers
• We don't have a physical office, so you will be working from home
• Dynamic, young, and international work environment
• Strong professional growth
• People! You will work with great people and personalities who will support and inspire you throughout your journey

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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