Training Coordinator

Master Training Operations in Data Consulting

Step into the fast-paced world of consulting and data management, where your career becomes a global expedition without leaving your doorstep. Imagine charting courses that transcend borders, harnessing state-of-the-art technologies and industry insights to drive transformative data strategies worldwide. As a Training Coordinator, you'll be the navigator of seamless training operations, orchestrating registrations, session logistics, and stakeholder engagements with precision. This role isn't just about managing tasks—it's about steering learning journeys that empower teams across diverse sectors to excel. Join us to unlock boundless opportunities for professional growth, collaborate with international leaders, and pioneer advancements in data literacy and management. Embrace a role where every challenge propels you towards personal and professional triumphs, amidst a supportive team committed to your success.

Navigating Your Path: Career Essentials

Driving Excellence: Your Role in Training Mastery

• Manage all operational aspects of training within the organization.
  
• Accountabilities of this role include:
  

• Manage online training registrations and ensure a positive student journey by following processes, including:
  

• Communicating with students from registration.
  
• Scheduling training sessions mindful of trainers’ availability.
  
• Resolving any conflicts with trainers’ availability that may arise.
  
• Ensuring materials are up-to-date and following up with trainers for updates.
  
• Managing the printing and distribution of workbooks to students promptly.
  
• Collaborating with the Business Development Manager on class numbers to ensure full capacity without overbooking.
  
• Managing content distribution flow in the CRM.
  
• Attending training sessions, especially Day 1, to ensure students are present with cameras on and workbooks ready; following up with absent students as necessary.
  
• Preparing breakout rooms as required.
  
• Recording sessions and sharing them with students as required.
  
• Updating WordPress with new courses, amendments, or updates.
  
• Running reports from CRM and WooCommerce to ensure accurate student data.
  
• Supporting exceptional learning experiences.
  
• Generating certifications and distributing them.
  
• Sending out surveys, analyzing results, and sharing findings.
  
• Building relationships with trainers.
  

• Attend client meetings with Practice Leads to coordinate operational requirements throughout project duration:
  

• Ensuring smooth training experiences by attending all client and Practice Lead meetings.
  
• Acting as the primary point of contact for clients regarding operational needs.
  
• Serving as an internal point of contact for inquiries.
  
• Managing the SharePoint client folder.
  

• Assist Human Resources with internal training needs of staff:
  

• Researching training options for staff.
  
• Registering staff for training courses, seminars, and conferences.
  

• Answering all phone calls from the 1300 phone number, primarily related to training inquiries.
  
• Managing queries in the contact mailbox, mainly related to training.
  
• Performing adhoc duties as required.
  

First 6 Months Expectations:

• Attend our Data Management training.
  
• Efficiently manage public training sessions.
  

After 6 Months:

• Attend client meetings with Practice Leads to coordinate operational requirements throughout project lifecycles.

Requirements

Fueling Success: Essential Skills and Experience

• 5 years experience as a Training Coordinator or in similar roles such as Project Assistant.
  
• Advanced proficiency in Microsoft Office 365: Outlook, Word, Excel.
  
• Proven ability to work independently and with professional discretion.
  
• Excellent organizational skills with a proactive approach to prioritizing work and meeting deadlines.
  
• Proactive problem-solving skills with strong decision-making abilities.
  
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, clients, and other organizations.
  
• Ability to collaborate effectively with a wide range of organizations, locally, nationally, and internationally.
  
• Great attention to detail.
  
• Excellent written and verbal communication skills.
  

Your demonstrated personal qualities:

• Demonstrated strong commitment to both Robinson Ryan and its people.
  
• Proven ability to work independently and as part of a team.
  
• Strong organizational, multitasking, and time-management skills.
  
• Proven ability to thrive under pressure in a team environment.
  
• Creative and innovative thinking.
  

Benefits