Service Designer

Service Designer

Salary: London Ranging from £56,400 - £86,600 and National from £51,200 to £78,700

Are you interested in joining a growing user centred design team, putting the needs of people who use the FCA’s vital products and services at the heart of design and development?

The team/department 

This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.  

What you will be doing (the role)  

As a Service Designer at the FCA you will work within a specialist user-centred design (UCD) team to provide expert service design delivery to emerging multi-disciplinary digital product teams, for new and existing products and services that help our users achieve their goals:

• Help teams to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users

• Design service improvements through the use of data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture

• Develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences

• Support the development and growth of our design community of practice

What you will get from the role  

 It is an exciting time to join our community of UCD specialists and you will:

• Help shape and deliver excellence in service design practice in a vital national body

• Deliver impactful work in programmes that help protect the integrity of the UK financial system and minimise harm to consumers of financial services

• Benefit from a vibrant and positive community of practice making a difference to the maturity of user-centredness

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  

Core benefits that you will receive as standard are:  

• 25 days holiday per year plus bank holidays

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  

• Life assurance of eight times your basic salary  

• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have  

Minimum   

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.  

• Relevant service design experience

• Substantial experience in working in project/programme environments involving business & IT change

• Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)

Essential  

• User-centred and Agile practices. You can understand and demonstrate experience in a range of user-centred practices.

• You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow

• Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple solutions

• You can generate multiple solutions to a problem and test them and can negotiate a complex organisation and leverage insights to deliver great services

• User focus. You can collaborate with other UCD roles and can represent users internally. You can understand the importance of assisted digital and can design services to meet user needs

• Communicating between the technical and non-technical. You can listen to the needs of technical and business stakeholders and interpret them

• You can effectively manage stakeholder expectations and support or host difficult discussions within the team or with diverse senior stakeholders

About the FCA   

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity  

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our senior associate role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.    
  

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.  There will be an expectation that the successful candidate (if not based in Leeds) is available to travel to Leeds around once a month.

Useful information  

Applications for this role close at 23:59 on the 9th July

This role is graded as Senior Associate - Regulatory

Got a question?    

If you are interested in learning more about the role please contact:  

For internal applicants, please contact Michael Wood, michael.wood@fca.org.uk 

For external applicants, please contact Asha Gladis, asha.gladis@fca.org.uk 

What to expect from our interview process  

The assessment process consists of an initial screening call with one our Recruitment Partners. If successful, you will be invited to attend a 30 minute first stage interview to bring your CV and application to life and share your motivations for this role. If a candidate progresses to the final stage there will be a competency-based interview, including a case study presentation.

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.