Senior Collection Specialist

Location: Remote (East Time Zone working hours)

About Us: 

Alliance CAS, LLC (“Alliance”) is a private equity backed company licensed as a Consumer Collection Agency specializing in the collection of unpaid assessments from delinquent homeowners on behalf of community associations (i.e., HOAs and condos).   We are a fast-paced, growth-focused company serving Florida, Georgia, and the Carolinas.  

Alliance is headquartered in Weston, Florida with a mostly remote workforce.  

Opportunity:

Alliance specializes in collecting unpaid assessments from delinquent homeowners on behalf of community associations (i.e., homeowners associations, condominium associations, or property owner associations). We are actively hiring detail-oriented, dedicated, and hard-working Account Specialists to join our growing operations team. Each Account Specialist will be responsible for handling a portfolio of 500+ collection files.

Overall Responsibilities:

The Senior Collection Specialist role is a pivotal part of the operations process and is responsible for representing Alliance with a client-centric approach to the outside world. Specialists play an active role in creating, selecting, and implementing new processes and technology as part of a long-term business strategy to achieve and maintain operational excellence. Ideal candidates have strong interpersonal skills, take ownership of their work, are exceptionally organized, and can be depended upon to show up and work hard. In addition, candidates should have strong analytical skills and an affinity for collaboration and team-oriented problem-solving. It is also necessary for candidates to be comfortable multi-tasking in a fast-paced environment and think quickly/prioritize actions.

Specific Responsibilities

• Interacts with homeowners to facilitate the payment of delinquent accounts by proactively calling and communicating to collect money owed for past due assessments payable to our community association clients.
• Coordinates and responds to information requests from sales representatives, association board members, and PMCs regarding individual collection matters and client disbursements. Assists in issuing and closing association/PMC invoices for collection services that have been billed but not paid.
• Proactively monitor, maintain, and act on all assigned collection files. This includes sending statutory/ancillary collection letters, ensuring liens have been filed and remain valid, reconciling ledgers and accounting statements, preparing/monitoring payments plans, recommending and coordinating association foreclosures, monitoring active bank foreclosure, bankruptcy cases, and following up with owners regarding promised payments.
• Take ownership over the operations process and proactively request information/approvals from the client to move collections matters forward.
• Prepare documents/spreadsheets and reconcile ledgers/accounting statements.
• Research and record information including addresses, business registration, property appraiser data, and county clerk information pertaining to individual collection files.

Skills and Training

• A bachelor's degree, preferably in business, law, or finance/accounting
• Experience working with community associations is preferred but not required
• Experience in HOA debt collection, debt collection, or HOA paralegal work is preferred but not required
• Excellent interpersonal, communication, and writing skills
• Proficiency in Microsoft Office, able to quickly learn new information systems

Compensation & Benefits 

• Salaried full-time position 
• Competitive base salary 
• Monthly performance based commissions
• Health, Vision, Dental, and Life Insurance fully covered (for employee)
• 401K with match
• PTO
• Ongoing training and professional development opportunities

Alliance is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We look forward to welcoming qualified individuals to our team.