With general supervision, act as expert advisor on customer and billing operations delivering legendary service to VSP customers with moderate degrees of complexity. Resolve outstanding accounts receivable balances through review and analysis of documented findings, billing contract information, and systems data to ensure accounts are reconciled at a level consistent with VSP’s financial controls.
Act as VSP’s primary point of contact for routine and complex telephone or written inquiries from customers and business partners regarding billing and collections. Effectively positions messages in a manner that supports divisional and corporate strategies, to ensure first-call resolution and delivery of world-class service
Establishes effective partnerships and working relationships with relevant business partners to ensure timely and accurate statements and resolution of dispute and reconciliation issues
Appropriately and actively contribute to the evaluation and resolution of situations that could have company-wide impacts to drive solutions as needed
Lead and/or participate in customer meetings and collaborate with business partners to address moderate to complex customer issues
Uses a systematic approach in solving problems for billing disputes and payment issues through the analysis and review of information, provides alternate solutions
Performs and recommends adjustments, write-offs, and refunds for customer accounts, ensuring adequate documentation is prepared for management review and approval. Uses sound decision-making; applies good judgment in researching and resolving difficult accounts receivable issues
Accurately performs billing, cash application, and reconciliation activities, identifies and documents sources of variances, and works with business partners, customers, and brokers to determine resolutions. Follows-up to ensure that agreed-upon resolutions are implemented
Prepares timely and accurate billing and reconciliation reports as required
Communicate with customers, brokers, and business partners to resolve billing and reconciliation issues and concerns. Elevates issues that impact the department or enterprise to management team in a timely manner
Resolves outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections
Continuously follows up including, but not limited to, alerting business partners and management team of accounts with disputed balances
Perform collection activities for past due receivables, including collection calls, collection correspondence, negotiating payment plans, and sending accounts to outside collection agencies
Comply with and maintain data integrity of confidential information, security policies, and procedures
Job Specifications
Typically has the following skills or abilities:
Two to four years of financial experience in insurance, retail, accounts receivable, banking, or call center
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong math, analytical, and problem-solving skills
Ability to perform detailed work with numerical data and to make arithmetic computations accurately
Strong critical thinking and effective negotiation skills with a solution-oriented approach to work
Ability to use appropriate discretion and judgment in processing accounts receivable transactions and call handling
Excellent interpersonal skills to effectively communicate with internal and external business partners
Effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers
Ability to work within multiple systems to extract information needed to support customers and business partners
Strong organization and time management skills to prioritize multiple complex tasks, and to be available for a high volume of customer calls
Proficient in a Windows environment with the ability to create and edit Excel spreadsheets
Available to work any shift and overtime as needed
Ability to type 35 wpm
Ability to perform 10-Key by touch (6,000 ksph)
Clean credit history as reported by credit report
#LI-REMOTE
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.00 - $27.50VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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