Offer summary
Qualifications:
High School diploma or equivalent, Call Center or Customer Service experience, Fluency in English; Excellent verbal skills, Basic Computer and Microsoft Windows skills, Compassion and empathy for elderly.
Key responsabilities:
- Answer incoming calls from elderly and medically at-risk individuals
- Coordinate timely assistance according to established protocols
- Ensure high level of customer service
- Troubleshoot maintenance Alarms and home communicator issues
- Meet departmental standards and adhere to policies