At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: OnBase Support Engineer
Location: UK (workplace type: remote)
SC requirements: Must have UK passport, be UK based for more than 5 consecutive years and able to obtain SC security clearance
Org Descriptions
Global Technology and Innovation:
Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and business operations for Iron Mountain.
Job summary:
The Support Engineer is primarily responsible for providing technical support for our enterprise clients via multiple communication channels, proactively identifying, communicating & assisting clients in resolving known software issues, working with clients to license and provide configuration services for software modules, and troubleshooting installation, configuration and environmental issues identified by customers.
Support Engineer provides day-to-day system administration support for the solution.
This role will have fixed hours with a need to cover On call 24/7 production/deployment Support.
Your role in our mission:
- Supports OnBase solutions dealing in areas of document capture, document storage, workflow, and other OnBase areas.
- Supports the code to integrate with the OnBase API
- Knowledgeable with OnBase Configuration, OnBase Client, OnBase Unity Client, OnBase Studio, OnBase Web Client, Hyland Unity Management Console of EP3 and later.
- Hands on experience with MS SQL Server, Oracle, and MySQL databases.
- Support customers with test transactions and run tests to find errors and confirm the program meets specifications.
- Architect system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
- Provide guidance to project team members on developing, testing, installing, and updating both customizable software and custom built applications.
- Maintain accountability for the technical components of the solution and work with the Project Manager to ensure overall project success.
Valued skills and experience:
- Experience with OnBase System software version 18 or higher.
- OnBase certification required.
- Experience with Hyland on-prim solutions.
- Strong DIP experience and troubleshooting.
- Experience creating & modifying workflows.
- Experience expanding & modifying solutions.
Discover what awaits you
- Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
- Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
- Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
- Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
- Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
- Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
- Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
- Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
- Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
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Category: Information Technology
