Inside Auto Claims Adjuster

Description

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Under General Supervision, investigates, evaluates and analyzes automotive damage claims submitted by Club members to determine cause, cost of repair, total claims liability, and responsibility for payment. Coordinates the internal processing of claims and serves as the internal contact between internal and external stakeholders. Using established procedures promptly resolves claims in a fair and equitable manner for the Club, Members, and Contract Garages. Concludes extent of company's liability and attempts to effect out-of-court settlement with claimant. Analyzes claims trends and makes recommendations for claims resolution improvements.

What you will do:

• Analyzes relevant information that has been obtained by Auto Damage Assessors. Evaluates damages to ascertain compensation amount. Negotiates with claimants and contract garages to settle claims.
• Reviews claims for irregularities, accuracy and completeness. Requests additional information, where necessary, for completion of claim processing. Reviews claims for eligibility. Maintains updated records and prepares required reports. Assists in claims cost control. Contacts individuals about claims and may provide counsel regarding the amount of benefits. Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
• Interfaces extensively with the Club’s Auto Damage Assessor, Contract Garages, Fleet, Field Service Representatives, Members, insurance carriers and attorneys to determine the cause of the claim, party responsible and communication of how the claim will be resolved to the Member. Works to mediate settlement options or agreements that are usually binding and protect the club.
• Documents all activity on each claim filed at the time of the activity. Ensures that all claims files are complete and up to date at all times. Serves as the internal contact for the claims resolution process. Ensures all claims are resolved promptly and fairly. Coordinates the exchange of information with member's and/or garage's Insurance Company to facilitate resolution of claims. In the event of a total loss, determines the salvage value of the vehicle.

Hours: Monday-Friday 7:30am-4:30pm

Pay Range: $26.50 - $30.00 per hour

Qualifications

Education
High School Diploma or GED Required Associate's Degree Automotive, Business Required

Experience

3 to 5 years experience in the automotive services industry, towing background preferred, but mechanical, auto body and other related experience acceptable Required Insurance experience helpful Required

Licenses and Certifications

Adjuster's/appraiser’s license required in all AAA Northeast areas as applicable. Required If successful candidate does not possess a license upon hire, acquisition of a license is necessary. Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.