Offer summary
Qualifications:
5+ years consulting experience in ITSM-related process and platform implementation, ITIL v3 or v4 Managing Professional or Strategic Leader Certification, 3+ years' experience with the ServiceNow platform.Key responsabilities:
- Lead process changes for project delivery
- Advise clients on business change management
- Define client-specific ITSM solutions
- Collaborate with Technical Leads and clients
- Stay current on ServiceNow product roadmap