A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 8 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Administer and maintain the bank’s technical infrastructure and underlying processes while providing exceptional end-user support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
Demonstrate service excellence in end-user support by telephone, in-person, and through remote tools.
Ensure service level commitments are strongly adhered to for both internal and external customer service.
Install, maintain, and support PCs, laptops, printers, and other equipment and peripherals.
Assist in administering the bank’s LAN and WAN including users, groups, security, policies, and connectivity between locations.
Assist in administering and maintaining the bank’s server and network infrastructure
Assist in maintaining bank phone systems and cell phone services.
Support all bank software, patching and vulnerability scanning processes
Serve as an escalation point for the IT Help Desk and Systems Support teams
Assist in maintaining a secure network and third-party connectivity.
Contribute to satisfactory or better audits and examinations in the IT area.
Maintain knowledge of Company and industry projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.
Regular travel to 1SB locations during business hours. Additional travel as required for special projects or issues outside of business hours.
YOU WILL BE ELIGIBLE FOR
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long- and short-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven-we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical-fair, honest and act with integrity.
Lead by Example-maintain a positive attitude, show respect for others, and have some fun!
Accountable- we take our responsibilities seriously and we meet our commitments with urgency.
Team Player- dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams- we encourage each other to reach for our dreams.
Diversity- we celebrate diversity and support equality for all.
Community Oriented- we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication- always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
Two years related experience providing exceptional end-user technical support, preferably in a financial institution.
Extensive experience with personal computers and software applications, including Microsoft Windows, Microsoft Server, Active Directory, and MS365 Enterprise Applications.
Experience within a virtualized server infrastructure desired including backup management.
Experience with the MS365 suite including Endpoint Management, Azure AD P1, and Exchange online.
SCCM experience within a hybrid environment and VoIP management experience a plus
Knowledge of information security standards and practices
Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus.
Technical certifications such as Network+, Security+ or Microsoft’s MCSA, MCSE desired.
Experience with Fiserv’s DNA Core banking System a plus.
Basic knowledge of all applicable Regulations that pertain to this position is required.
COMPUTER SKILLS
See Education/Experience section above for specific computer-related skills necessary.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must have full range of motion and be able to bend, squat, and crawl when installing equipment.
The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the general public.
Occasional travel, after-hours, and weekend work is required.
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