Client Relationship Manager

Client Relationship Manager

Salary Circa £50,000

Aviva currently have a fantastic opportunity for a dedicated Customer Relationship Manager to join our team and be responsible for a panel of our large corporate clients with a significant proportion of the Group Protection portfolio! This is a great job for someone that loves to deliver outstanding customer service and experience within the large corporate environment.

A bit about the job:

This role supports the strategic direction of the GP Business. It helps to retain and grow client relationships by making valuable contributions and showing the strength and breadth of our proposition. You will analyse and present collective client data to show insight and help influence policy and process with key client business partners. You will be showcasing the value added by the proposition and all that’s entailed within it, using your exceptional relationship management, negotiation skills and ability to influence stakeholders and decision makers both at Aviva and with our key corporate clients.

Skills and experience we’re looking for:

• Analytical ability and detail oriented – able to present back to a client identifying key insights with solutions

• Working under pressure – stretching deadlines

• Effective communication skills, written & verbal, delivering difficult messages when necessary

• Client centric with a deep understanding of their needs

• Experience working in a corporate client-facing role in an insurance/broker environment with Group Risk or Private Medical Insurance experience

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary Circa £50,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com.