Career Coach I

1385 Iron Springs Rd Prescott Arizona, 86305,

Position Description: 
Supports Mission Services training initiatives by being an effective facilitator and community liaison, identifying appropriate job seekers to provide intensive services, and conducting training to meet program standards. Assists job seekers with the development of career plans and course selection. While working from a Goodwill of Central and Northern Arizona (GCNA) or Goodwill Industries of Monocacy Valley (GIMV) location in Arizona and Maryland, serves internal and external customers both face-to-face and remotely via telephone, chat feature, email, and other electronic forms of communication. Career Coaches will work with participants who could be at any stage in their careers or learning: Entering the workforce for the first time, career transitions, seasoned professionals, managers, or executives. Coaches will work to determine the appropriate services using activities such as those listed below:

Essential Duties and Responsibilities:
1.    Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. 
2.    Works with leadership to ensure grant and Mission Services budgets are met and maintained.

3. Assist participants through one-on-one appointments or walk-ins to determine career and learning goals

4. Assists in identifying barriers and goals. Manage progress and advise participants on their career milestones with Career Success Plans

5. Promote learning and focused outcomes to move toward results, perspectives, and/or new understandings

6. Review and give feedback to improve resumes, cover letters, and interview skill

7. Coach participants in career exploration and in navigating job applications 8. Career Coaches offer career services to internal team members within GCNA. Our Retail Stores and Retail Donation Centers are exposed to a variety of environmental elements where teams are inspecting donated merchandise, analyzing quality, and determining proper category, size, and cleaning at a fast-paced

9.     Acts as a liaison between internal clients and community agencies.
10.   Works with the Community Awareness Partner and leader to identify appropriate community partners to increase the pipeline of job seekers for training and Mission Services programs.  

11. Coach participants on enhancing mechanical/technical or essential skills
12.    Serves as a GCNA ambassador to the community.
13.    Provides guidance and virtual career coaching for MyCareerAdvisor.com.
14.    Develop and implement individual career success plans in partnership with job seekers.
15.    In collaboration with training, prepare training materials and resources for participants of training programs
16.    Facilitates and conducts classroom and virtual training for program participants.
17.    Supports contact center with all job functions related to the business.
18.    Assists in Career Centers other than designated office locations, as needed.
19.    Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
20.    Performs other related duties as assigned

Minimum Qualifications (Education, Experience, Skills):

• Some College preferred or equivalent work experience
• 2-3 years of related experience preferred
• Demonstrates professionalism, business acumen, and a drive to follow through and execute business needs
• Proficient in MS Office Suite and Google Drive
• Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Ability to speak and read English proficiently, Bilingual a plus
• Ability to pass a background check and drug screen, where applicable for position
• Ability to actively attend to, convey, and understand others, reframing where required and using appropriate terminology
• Demonstrates powerful questioning to identify not just facts but possibilities
• Ability to take care of internal and external customers’ needs while following established procedures
• Ability to work through high-speed engagement and produce quality work  
• Ability to bring a sense of urgency to the performance of a task  
• Ability to show consideration for and maintain good relations with others and changing directives
• Ability to make critical decisions while following established procedures

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.