WE BELIEVE that everyone deserves to live in a better and more secure digital world 🌍 WE’RE ON A MISSION and we’re fundamentally transforming the way society addresses the human aspect of cyber security 🚀 OUR VISION is for a world in which everyone uses tech confidently and safely 🤝
We’re a tribe of risk-takers, game-changers, free-thinkers and doers. And we’re passionate about the impact we have on our planet through our software and our voices.
Entrepreneurial. Passionate. Creative. Data-driven. Effective. Ethical. If these resonate with you, come join us and make a difference 💫
Equality, diversity, inclusion and belonging - we don't just talk the talk...
We believe in being a diverse and inclusive tribe. There are no excuses for anything less. You can take a look at what this means at CybSafe here.
Please let us know of any adjustments you may need to support you with your application.
Your role in this mission
We are looking for a Customer Success Manager to join the CybSafe tribe.
You will be taking ownership of an important portfolio of approximately 30 - 60 customers, including commercial ownership for the renewal. As well as being responsible for renewals and advocacy in our customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain points and interpreting future customer needs to inform product development.
What the role entails:
Advise our customers, with hands-on platform guidance, on how to manage CybSafe’s solution to achieve full business value quickly and repeatedly.
Be a relentless advocate for customers to help ensure that CybSafe deployments are successful.
Be data-obsessed and assist our customers in using analytics to prove value and show how the CybSafe solution has decreased their workforce risk exposure.
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes.
Serve as the trusted advisor to our customers and executive sponsors post-initial sale.
Own the customer renewal and spot opportunities for expansion and multi-year conversions.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Own and run periodic business reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensuring value realisation (using key metrics from the platform).
Identify advocates and expand our customer community to accelerate our go-to-market motion.
You'll bring to the tribe:
Your highly ambitious attitude. You’re a self-starter, full of new ideas and ready to get stuck in.
Your competent technical depth, your “customer-obsession” and proven experience with a B2B SaaS product.
Your desire to take initiative, your consistent orientation towards proving value for customers, and your love of working in a fast-paced, high-growth environment.
Proven success in customer success roles in enterprise SaaS deployment, CSM and/or program management for large, complex, and strategic customers.
Strong communication skills, as well as displaying executive presence and confidence in varying types of customer situations.
Proven track record of building relationships with senior customer executives in large and mid-sized accounts.
Your quota-carrying account or customer success management experience.
Excellent skills in managing a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail are required.
Experience with CRM tools, such as Hubspot and Salesforce.
Experience with customer success platforms, such as Intercom, Gainsight, Planhat and Churnzero.
Additional desirable skills:
Prior work experience as a Technical Account Manager or Sales Engineer focused on cybersecurity, GRC or data protection solutions.
Experience working within cybersecurity, and in a cybersecurity tech vendor.
You have a unique experience that you believe is relevant and an advantage. Every individual is different and we embrace that.
Strong knowledge of a range of prominent cybersecurity and business productivity technologies, (ie. Microsoft E3/E5 Proofpoint, ZScaler, Slack, GoogleWorkspace).
Familiarity with technologies that are adjacent to CybSafe in which we integrate, (DLP, SIEM, SOAR, UEBA) are desired.
Language skills - eg German, Spanish, Italian, French - would be advantageous!
We’re a remote-first Tribe, that you'll always feel a part of 👥
Our team is all over the UK and North America 🇬🇧 🇺🇸 We get together in person twice a year for our CybSummits and have lots of virtual events too! Wherever you are, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from cycling to crafting, we have something for everyone…🧶
And we’ll make sure you are cared for and rewarded
Below are just some of the benefits you'll receive as a valued member of the CybSafe Tribe! More here 👀 🌍 remote-first policy with access to our London HQ! ⏰ flexible working arrangements 💷 annual professional development budget 🖨️ work-from-home set-up budget, with an annual maintenance allowance 🏥 AXA private medical insurance 📆 25 days’ paid leave + bank holidays + your birthday off 📈 share options 🎄 2-week Christmas shutdown 🧳 twice a year in-person CybSummits
So, what’s next?
We aim for maximum honesty and transparency at CybSafe, so take a look at our application and interview process for this role here!
Required profile
Experience
Industry :
Computer Software / SaaS
Spoken language(s):
SpanishFrenchGermanItalianEnglish
Check out the description to know which languages are mandatory.
