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Technical Support Engineer

75% Flex
Remote: 
Full Remote
Work from: 
Portugal, Germany

Offer summary

Qualifications:

Bachelor's degree in IT or related field, Experience in technical support.

Key responsabilities:

  • Configure and support employee devices
  • Manage software systems like Jira and Service Desk
  • Handle access management and employee onboarding/offboarding
  • Troubleshoot device issues and provide IT support
  • Maintain company device inventory and allocation
Finoa logo
Finoa Financial Services Scaleup https://finoa.io/
51 - 200 Employees
About Finoa
 Finoa GmbH is a regulated custodian for crypto assets, servicing professional investors with custody and staking. The company is licensed as a financial institution for crypto custody, investment brokerage, and proprietary trading of crypto. The platform enables its users to securely store and manage their crypto assets, while providing a directly accessible, intuitive, and unique user experience, enabling seamless access to the ecosystem of Decentralized Finance (DeFi). Finoa was founded in Berlin in 2018 and is a licensed financial institution under the German Banking Act (KWG), supervised by the Federal Financial Supervisory Authority – BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht). Reference customers include the world’s most renowned Venture Capital firms, large corporations, and financial institutions.
See more Finoa offers

Job description

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Your missions

Your mission
As a Technical Support Engineer, you will be a crucial part of our IT department, responsible for a broad range of technical tasks that ensure our internal systems and employee setups are running smoothly. Your role will include configuring and supporting employee devices, managing software systems such as Jira and Service Desk, handling access management, and overseeing the technical onboarding and offboarding of employees. Additionally, you will manage company devices and troubleshoot any related issues.
In this role, you will:

  • Configure and provide ongoing support for employee Mac, Windows, Linux, iOS, and Android devices using Mobile Device Management (MDM), ensuring optimal performance and security.

  • Manage and configure software systems such as Google Workspace and Atlassian (Jira, Confluence).

  • Manage user access permissions and security protocols to safeguard company data and resources.

  • Coordinate the technical aspects of employee onboarding and offboarding, including setting up necessary hardware and software, and revoking access as needed.

  • Maintain an accurate inventory of company devices and manage their allocation, repair, and replacement.

  • Serve as a point of contact for internal IT support, resolving technical issues efficiently and providing high-quality service to team members.

  • Write and maintain IT-related documentation.

  • Collaborate with other departments to improve and streamline internal processes related to technology use and management.

What you need to be successful:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or proven equivalent experience.

  • Proven experience in technical support or a similar role, with a strong background in device management and software configuration.

  • Experience with software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services.

  • Strong understanding of access management protocols and security best practices.

  • Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).

  • Excellent problem-solving skills and ability to work independently.

  • Strong communication and interpersonal skills in English (German is a plus) to interact effectively with team members and manage technical training when necessary.

  • Mandatory: You are based in Germany or Portugal, preferably in Berlin or Porto. 

What’s in it for you:
  • Competitive salary
  • Flexible hours, hybrid work setup from both the Berlin and the Porto office
  • 25 days annual paid leave
  • Urban Sports Club membership
  • Internal Crypto Academy
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About us
Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Maven11, Signature Ventures, and Venture Stars.

Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals.

If you want to join one of Europe’s most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply.

Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Access ManagementConfiguration ManagementEnterprise Mobile Device ManagementGoogle WorkspaceShell ScriptingAtlassian Confluence

Soft Skills

  • Strong Communication
  • Ability to Work Independently
  • Effective Collaboration
Are you interested?

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