Sales Operations Specialist

Sales Operations Specialist 

Questel's mission is to facilitate the development of innovation in an efficient, safe, and sustainable way. 

Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management. 

With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings. 

At Questel, our employees, based in Europe, North America, China, Japan, India, and many other countries, are the company's main shareholders. On a day-to-day basis, this is reflected in the strong involvement of our teams, collaborative processes, and short decision paths. 

Our company, supported by first-class investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility. 

GOALS 

• Increase the effectiveness and efficiency of Questel’s sales teams 
• Ensure data accuracy across all systems and sales tools. 

KEY RESPONSIBILITIES  

As part of our Sales Operations team as a Sales Operations Specialist, you will work closely with Leadership, and other key stakeholders to develop and manage programs that drive organization transformation with measurable business impact. You will be involved in but not limited to the following activities: 

• Synchronize data between Salesforce CRM and internal ERP Systems 
• Complete small Salesforce tasks such as data imports, duplicate identification. 
• Provide Support for all sales tools, including but not limited to Salesforce, Salesloft, ZoomInfo, LinkedIn Sales Navigator, IP Pilot, Synergy, and many more. 

• Work with Sales Operations data analyst to identify incomplete data sources and improvements 
• Manage and identify warm leads stemming from the World Intellectual Property Organization’s PCT Alert database. 
• Create records and set actionable tasks in Salesforce for inbound inquiries 
• Provide Support for Sales/Marketing/BDR projects, such as data research and data cleansing 
• Support the Sales Enablement Specialist with sales tool license allocation and process documentation 
• Manage daily, weekly or monthly projects on a recurring basis 
• Provide support for Salesforce data backfill projects 
• Collaborate with the Sales Operations team to resolve internal requests. 
• Work with Questel’s internal clients: Sales, Marketing, Finance, and other stakeholders. 
• Complete ad-hoc projects as requested. 

REQUIRED PROFILE 

Education and experience: 

• Bachelor’s degree or equivalent in Computer Science, Business Administration, Finance, Economics, or in a related field. Experience and knowledge in customer support roles preferred. 
• Fluent in English required; French and other languages encouraged 
• Demonstrated communication, interpersonal, and problem-solving skills 
• Ability to write, speak, and present effectively and persuasively at all levels 
• Experience with Salesforce or similar CRM preferred, though not required. 

• Comfortable using new IT software, and proficient with Microsoft Office Suite, Ms Excel intermediate level strongly preferred.  

Personal attributes: 

• Ability to manage multiple high priority demands simultaneously 
• Strong desire to execute and identify new ways to improve projects 
• Enjoy developing new ideas and creative solutions  
• Possess a cooperative style to positively influence outcomes 
• Excellent organization skills, adheres to deadlines and is detail-oriented 
• Flexible and adaptable – able to achieve success in situations with high degrees of variation and complexity 
• Exceptional project and system management skills 
• Proven track record of process improvement and complex systems implementation