Business Analyst - Strategic Process Systems

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Strategic Process Systems Analyst is responsible for assigned development projects involving system technologies designed to reduce costs, save time, improve quality and/or improve customer service throughout the organization. This role entails diverse responsibilities to include code development, testing, client communication, documentation, and training as defined by technology and business needs.

What you will do

• Provide support and technical involvement typically for one assigned technology; May be cross trained on additional technologies to provide back-up and/or extended basic support coverage dictated by business need
• Technologies include, but not limited to Pega Platform, OnBase, InfoPath, FileNet, Web based guided user platforms, Microsoft Access and other workflow technologies; Plan Express, Seismic or Smart Submission or other contracts and agreements applications, Implementation Module on PSC,  as well as working knowledge of internal systems such as EASY Recordkeeping platform and retirement plan lifecycle
• Responsible for the basic support or entry level development and delivery of new functionality, maintenance packages, and daily technology support; including user interface software tools, processes/procedures for handling new products
• Responsible for test plan development, thorough user acceptance and functional testing of owned processes and technologies to ensure product deployments with no system outages or client impact
• Develop and utilize thorough entry level working knowledge of the specific areas within the organization, as well as business, products, finance and technology.
• Define and manage to timelines, established based on client deliverables and product prioritization
• Conduct problem analysis, prepares recommendations for action working under direction of senior and/or lead analyst
• Support projects from the original concept through final implementation. 
• Ensure factual, timely and quality project tracking, analysis and reporting.
• Engage in standard or basic assignments dependent on the technology and stage of the project lifecycle to include, process analysis, performing development, testing, documentation and training
• Review deliverables to ensure developed solutions match requirements and adhere to current business standards. Obtains sign-off on all deliverables from key parties
• Competent participation in internal/external client calls related to development, maintenance and production support
• Provide operational support and training to the business regarding new policies, procedures and products directly related to assigned projects and deliverables.

What you will bring

• Bachelor's Degree (IT, Business, Finance) or equivalent experience required.
• Minimum 3-5 years prior project management experience, utilizing business analysis skills on technical projects and/or systems reporting required.
• Deep background in retirement plan administration preferred or 2-3 years business process management experience or Pega Certifications - Business Architect Preferred or 3-5 yrs Pega or business process management experience
• FINRA fingerprinting required.

What will set you apart

• Ability to prioritize resources and tasks in a fast paced changing environment required.
• Strong consultative interpersonal and relationship building skills required.
• Demonstrated ability to work independently, as well as within teams is required.
• Ability to work effectively with a wide range of diverse departments and individuals, both internal and externally facing is critical for success.
• Excellent written and verbal communication skills, with the ability to effectively influence at multiple levels across the organization is required.
• Power User of Microsoft Suite (Excel, Word, PowerPoint and Access) required.
• Experience working in Retirement Service preferred. Experience with XML structures, SQL, smart forms and Pega systems, Onbase, Filenet, SalesForce applications also a plus.

#PJWP

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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