Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaPOSITION’S PRIMARY FUNCTION: Under the direction of the designated supervisor, the Senior Department Instructor (SDI) is responsible for leading and managing education projects characterized by considerable complexity. These projects typically involve high effort, multiple iterations, and various components. In addition to project leadership, the SDI is tasked with developing programs, workshops, and other educational initiatives to enhance the skills, knowledge, and performance of department Instructor personnel. This role involves the development and maintenance of comprehensive curricula for various educational programs, with a particular focus on cross-educating and mentoring department instructors in Azure. Integral to this position is the creation and execution of a strategic plan to ensure the ongoing relevance and accuracy of Roadside Assistance (RSA) U-Haul University courses. This position will oversee the quality of the education index via Microsoft Lists and establish procedures to ensure it operates effectively and meets the department's educational objectives. The role involves overseeing the development and distribution of "The Roadside Breakdown" newsletter, a key initiative for continued education Additionally, this role involves the formulation and maintenance of standardized continued education workshops tailored for the offseason. Active participation in the evaluation, enhancement, and maintenance of the onboarding and continued education process for department instructors is integral to the SDI's responsibilities. Contributing to the establishment of a mentorship program for existing department instructors is a key aspect of this role.
ESSENTIAL DUTIES: (Note: Essential duties are not exhaustive and may be supplemented as necessary).
OTHER DUTIES PERFORMED OCCASIONALLY OR INFREQUENTLY:
Fulfill the role of department instructor as necessary.
Support with phone calls, online chats, or assume the role of manager on duty as needed.
Collaborate with external educational institutions or industry experts.
Participate in research and development to explore new educational methodologies, technologies, or tools that could enhance the overall effectiveness of education programming.
Attend industry conferences, seminars, webinars, or events to stay informed about the latest trends and best practices in education or project management.
EDUCATION/TRAINING REQUIREMENTS:
Associate or bachelor’s degree in Education, Training, Human Resources, related field, or the equivalent in experience is required.
EXPERIENCE:
3-5 years of proven experience in education and development, with a focus on adult learning principles and instructional design.
SKILLS/REQUIRED KNOWLEDGE/TOOLS:
Skills/Knowledge:
Project Management, Leadership, Organizational Skills, Instructional Design, Curriculum Development, Content Creation
Program Development, Workshop Design, Instructional Planning, Mentoring, Cross-Education Program Development, Strategic Planning, Forecasting, Goal setting, Data Organization, Index Development, Continuous Update Planning, Workshop Development, Standardization, Program Maintenance, Evaluation Techniques, Process Enhancement, Communication, Collaboration, Working with SMEs, Innovative Teaching Methods, Assessment, Design, Networking, Collaboration with External Institutions, Research.
Tools/Machinery: Must be able to operate standard office equipment.
CONTACTS:
Frequent or daily communication with co-workers and all levels of management both verbal and written, use of remote webinar tools such as Teams, instant messaging, "face to face" and via phone. Communication with U- Haul customers via telephone or email.
WORK ENVIRONMENT (CONDITIONS):
Usual office conditions.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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