Offer summary
Qualifications:
Proven experience in customer support management, Excellent communication and leadership skills, Strong problem-solving abilities, Experience in remote team work environment, Familiarity with customer support software and tools, Bachelor's degree in Business Administration or related field (preferred).
Key responsabilities:
- Manage and lead a remote customer support team
- Develop and implement customer service policies
- Handle escalated inquiries and debt collections
- Analyze feedback for customer satisfaction enhancement
- Collaborate with other departments for seamless customer experience