Provider Research Specialist at Recovery.com (formerly RehabPath)

About Recovery.com (formerly RehabPath)

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Here’s why we need your help

Recovery.com is continuously building out this resource by adding residential rehabs, outpatient centers, sober living homes, and more to the database. We're looking for a Provider Research Specialist, who will primarily be researching treatment providers and adding them to the Recovery.com database. This includes finding and entering various information on the provider and writing descriptions about the provider.

This role will be expected to work in the office. Hybrid will be an option once trained.

How you know you’re being successful

• You effectively research and gather information on treatment facilities to add to the Recovery.com database, helping Recovery.com be a comprehensive, trusted resource for addiction, mental health, and recovery.
• You write about each treatment provider, creating high quality content that is consistent with the brand voice.
• You write informative and compassionate content that helps people searching for treatment.

We’ll expect you to do things like these:

• Discover new treatment providers to add to our database so it can be more comprehensive
• Research information about treatment providers and update or add it to the database. This includes online research and calling providers over-the-phone.
• Write, as well as revise and edit, according to content style guidelines, so people looking for treatment can better understand a location, treatment provider, and other topics related to treatment
• Collaborate with others (e.g., sharing ideas, receiving feedback humbly, and complimenting good work)
• Research the latest industry news and findings
• Understand writing for the web and for enhancing the user experience
• Understand the nuances of writing for those looking for treatment and recovery information
• Collaborate with other teams, such as Customer Success, Product, and Marketing

Required Qualifications

• High School Diploma

What we think will improve your chances of success:

We think the following are indicators of likely success in this role:

• Bachelor’s degree in Psychology, Social Work, Business Marketing, or other relevant field
• Experience in the addiction / behavioral healthcare industry
• Self-motivated, organized, and detail-oriented
• Efficient and thorough research capabilities
• Ability to highlight salient points of information about a treatment provider and write concisely

Travel Expectations

This role will be required to attend bi-annual company retreats. The goal of these retreats is to learn about the organization and to build connections across departments and with remote team members.

Compensation

The compensation for this position begins at $40,000/year, plus quarterly company bonus. Compensation may be adjusted based on tenure and experience.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $689/month in addition to your salary ($8,268/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please request accommodations; we’d be happy to chat!