Long Term Care Insurance Specialist

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.
 

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Essential Duties and Responsibilities:

• Coordinate periodic meetings with accounts receivable team to provide guidance and feedback ensuring aged revenue is addressed in accordance with SLAs
• Work through the reconciliation of client accounts while ensuring that outstanding balances are correct, and all KPIs/SLAs are met.
• Confirming the client benefit information with the carrier and verifying that the authorization is set up correctly in the system.
• Ability to work collaboratively with other teams when reconciling accounts-Start of care team-Invoicing team-Payment app team-Collections Team-Help Desk
• Daily review of cash receipts and apply to appropriate client balances
• Solid ability to learn new technologies and possesses  the technical aptitude required to understand flow of data through systems as well system interaction
• Assists with UAT testing and script creation for all invoicing UAT projects
• Provides auditors with invoicing documentation upon request
• Special Projects as assigned by Analyst III or manager

• Build, maintain, and produce reports as necessary to support business objectives.

Required Skills, Education and Certifications:

• Associate or bachelor’s degree in finance, Business or Supply Chain, or equivalent work or military experience
• 2 years of related work experience
• Knowledge of working with interfacing two systems preferred
• Intermediate/advanced experience with Microsoft Office applications
• Ability to carry out and enforce basic and advanced policies, methods and procedures
• Understanding of business processes and impact of such processes on accounting

processes/procedures

• Adaptability, applied learning and initiating action

Optional Skills, Experience and Credentials:

• Experience with data analytics and robotic process automation (RPAs)

Physical Requirements:

• Ability to lift and carry up to 10-15 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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