IBMi Managed Services Specialist - Philippines at GlassHouse Systems

Working with the managed services team, perform the administration and overall maintenance of IBMi servers, including among others: infrastructure maintenance, operating system and software updates, install and configure IBM Power server virtualization tools (PowerVM, HMC, VIOs and others).

Support High Availability (HA) solutions such as Mimix and PowerHA.

Identifying and resolving issues, owning incident, problem and change management until the resolution of the issue following the GHS ITSM process.

Provide 2nd level technical support to GHS clients and its Cloud environment.

Update service tickets in Service Now. Continually keeping the rest of the iSeries Managed team up to date with progress, issues and any key hand off instructions for the CA daytime team.

Work effectively with customer cross-functional teams composed of technical team members and project management. Occasionally working with end client and business stakeholders.

Hours: Cover Mon-Thursday from 2:30 PM EST on, Cover Fridays from 9 to 5 PM EST. Cover after-hours calls and weekends support calls on a rotational basis.

RESPONSIBILITIES

• Utilize knowledge & experience with IBMi series Operating System and software life cycle.
• Implementation, configuration, and maintenance of Power Servers, HMC, VIOS and Storage.
• Perform regular patch management including the Hiper, CUM and Group PTFs for IBMi and associated software products.
• Perform capacity planning and performance monitoring and management.
• iSeries systems: installs, upgrades, and upon rare occasion -migrations.
• Install, configure, maintain and monitor Backup and Replication technologies and software such as BRMS(Backup, Recovery and Media Services), MIMIX, PowerHA.
• Achieve and maintain advanced certifications in the products and technologies assigned to you

Nice To Have

• Experience working with SAN switches zoning, storage pools, volumes and mapping
• Knowledge of security and logging on IBMi.
• Certified in Cloud Technologies and knowledge in PowerVS
• FalconStor StorSafe and Storsight would be nice

QUALIFICATIONS

• 5+ years of experience in Operations / Support of IBM Power, IBMi systems
• Proven experience working in a customer-supporting role
• Working knowledge of IBMi hardware, tape libraries, Virtual Tape Libraries (VTL)
• Proficiency in performing installation of OS upgrades
• Experience working with LPAR’s and HMC
• Familiarity working with IBM VIOS and SAN infrastructures
• System backup and recovery concepts (BRMS)
• Basic system security and networking concepts
• Experience managing data replication and IBMi High Availability
• Ability to create and maintain documentation
• Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements