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Call Center Agent WFH - Remote

79% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Costa Rica

Offer summary

Qualifications:

English language B2+ or C1 proficiency, High school diploma, 6 months Call Center experience, Excellent data entry and typing skills: 20 wpm, Availability from 6:30am to 4:00pm Monday to Friday, MS Office knowledge (basics to intermediate).

Key responsabilities:

  • Verify business information through outbound calls and web searches
  • Confirm reliability of data from various sources
  • Research and analyze details for validation
  • Meet call handling targets and quality standards
TransUnion logo
TransUnion Information Technology & Services XLarge https://www.transunion.com/
10001 Employees
About TransUnion
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.
See more TransUnion offers

Job description

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Your missions

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Call Center Validation role will be responsible for analyzing business information through outbound calls and web searches. In this role, the Call Center Agent will confirm reliable data of businesses using different sources. The position is remote WFH.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management

What You'll Bring:

The successful candidate will be able to assume responsibility for gather critical business information in a casual manner or following a script. Additionally, when needed, the agent must do a web search to complement the proper validation process.

  • The role requires strong English communication skills with active listening.

  • Outbound phone calls business to business for validation purposes.

  • Researching required information using available resources.

  • Attention to quality of the data and details.

  • Analyze the available information to determine the truthfulness of the business attributes.

  • Meet individual / team targets and call handling metrics.

  • Proactively works and adherence to company procedures, guidelines, and policies.

  • Adapts well to change and can adjust priorities as needed.

  • Teamwork and cooperation.

  • Strong time management skills.

Impact You'll Make:

  • English language proficiency B2+ or C1 that includes reading, oral, writing, and listening skills.

  • High school diploma.

  • 6 months of experience in a Call Center environment.

  • Excellent data entry and typing skills: 20 wpm

  • Availability to work from 6:30am to 4:00pm Monday to Friday.

  • MS Office knowledge (Excel-basic to intermediate) Nice to have.

#wfh #remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Customer Support Operations

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Flow ManagementSearchData EntryResearchAnalysisMS Office

Soft Skills

  • Active Listening
  • Teamwork
  • Proactive Mindset
  • Time Management
  • Adaptability
  • Attention to Detail
Are you interested?

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