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Customer Service Manager (Order management)

78% Flex

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Spain

Offer summary

Qualifications:

Higher education with administrative and/or commercial orientation, At least 3 years' experience in team management and people development, Order management and B2B customer service experience.

Key responsabilities:

Manage day-to-day operations of a 10-person customer service team
Participate in recruitment, hiring, onboarding, and training
Measure, improve KPI's for departmental performance
Ensure safe working environment and highest productivity level
Coordinate staff vacations and backups for order coverage

Donaldson Mechanical or Industrial Engineering XLarge https://www.donaldson.com/

10001 Employees

See more Donaldson offers

Job description

Your missions

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Manager to be part of Donaldson in Terrassa, Barcelona. This position reports to the Senior Customer Service Manager and offers 60% of remote working (3 days per week).

To be successful in this role, you will need to have excellent leadership and management skills, as well as a good understanding of customer service processes, operations systems, and procedures.

Key responsibilities:

Manage the day-to-day operations of a customer service team of 10 people, providing supervision and technical assistance to achieve departmental and organizational goals
Participate in the recruitment, hiring and on-boarding of new employees
Plan, organize and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
Measure and improve KPI's for departmental performance
Coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
Perform annual reviews, appraisals and performance management reviews
Ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Your profile:

Higher education with administrative and/or commercial orientation preferably
At least 3 years' experience in team management and people development
Order management and B2B customer service experience
Excellent knowledge of MS Office (Excel and PowerPoint), Outlook, BI and Oracle
Leadership and problem-solving skills, and decision-making methodology
Fluent in English is a must

What do we offer you?

Permanent position
International work environment
Flexible work schedule (7:30 – 9:30 to 16:30 – 18:30)
Shuttle bus from Pl. España (Barcelona) to our office (Terrassa)
Hybrid working model after the initial training in the office (2 months)
Competitive salary & monthly meal allowance
Social benefits will be offered after one year with us
Free coffee & fruit during office days

#LI-GP1

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Industry :

Mechanical or Industrial Engineering

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

B2B Marketing Business Intelligence Oracle Development Order Management Microsoft PowerPoint

Soft Skills

Leadership
Problem Solving
Remote Team Management
Strong Communication

Are you interested?

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