The Workday Systems Manager is a pivotal role that serves as a player/coach on the HR Technology team, leading a small team of analysts while also being deeply involved in the hands-on work. This role is essential for connecting HR Centers of Excellence (COEs) with the HR Talent Technology team, acting as a Workday Functional expert and solution architect. The manager is responsible for leading prioritization, gathering requirements, configuring systems, managing change, and achieving strategic HR objectives through technology and data.
They will coordinate cross-functional teams across both short-term and long-term projects to optimize Workday configuration, integrate 3rd party tools, and empower HR teams with the necessary tools and resources for performance and transformation. As a consultant, the Workday Systems Manager will review configurations and business processes to identify gaps and recommend solutions that align with enterprise architecture and evolve appropriately, using business acuity, user experience data, customer feedback, and technical expertise to drive the optimized performance of Workday for a portfolio of HR teams.
ESSENTIAL DUTIES
• Workday systems Manager will operate as a player/coach, taking on the dual responsibilities of a leader and an individual contributor.
• Initiate and lead conversations with teams, clients and stakeholders to build trust. Navigate the complexities of cross-border teams / and or diverse teams and engagement
• Be a strategic design thinker using design thinking principals. Help take RSM to the next level in technology by representing RSM by being a Workday's Design Partner influencing and testing Workday design to early adopters.
• Contributes technical knowledge of Workday and specifically areas of COE partnerships. Anticipate Stakeholder needs and develop solutions before stakeholder even realizes they are required.
• Successful prioritization of large-scale COE-Workday projects, both within the COE and across COEs, aligned to overall HR strategy. Effective prioritization of work on ad hoc requests, logged defects, needed reports, and security/access tickets.
• Optimized configuration and smooth operation of Workday, within assigned modules. Expert analysis of configuration in comparison to desired functionality, with diagnosed gaps, roadblocks, and inefficiencies.
• Provides clear and detailed documentation of functional requirements, creation of project plans, management of testing plans, organizational change and socialization initiatives.
• Leads a dedicated team of analysts, fostering a team culture of continuous improvement and technological empowerment.
• Familiarizes themselves with upcoming Workday release functionality and explores ways to utilize new features that will add efficiencies to the COEs they support.
• Other duties as assigned
EDUCATION/CERTIFICATIONS
(MUST NOTE REQUIRED OR PREFERRED)
• Bachelor’s Degree
TECHNICAL/SOFT SKILLS
(MUST NOTE REQUIRED OR PREFERRED)
• Demonstrates intimate abilities and/or a proven record of success in Workday and PeopleSoft
• Ability to translate functional requirements to technical language and vice versa. Experience facilitating discussions to bring technical and functional groups to consensus and common understanding.
• Ability to think globally about a process impact, but also be able to manage relevant detail
• A need to get things done, a proven drive, ownership, and accountability; organization and project management skills
• Strong “storytelling” skills with ability to demonstrate, influence and negotiate
• Resourcefulness and a knack for navigating challenges independently; the ability to handle conflict and difficult partners, strong prioritization skills, and excellent customer-service orientation
EXPERIENCE
(MUST NOTE REQUIRED OR PREFERRED)
• Extensive experience in one or more HR subject areas (e.g. Talent Acquisition, Talent Management, Compensation, Time and Attendance, Core HR, etc.) to provide expertise and context on functional standard methodologies
• Proven experience in Workday system configuration, at least at a Functional Admin level, in order to advise partners on Workday capabilities, limitations, and delivered functionality
• Experience solving configuration and integration issues through root-cause analysis, deep understanding of cross-stream and down-stream impacts, and independent testing
LEADERSHIP SKILLS
(All required)
• Fostering a collaborative environment where technology and people synergize to achieve more than they could individually, while ensuring inclusivity and valuing all contributions
Building partnerships by acting as a liaison to foster understanding and collaboration between business clients and team members.
• Strategic thinking and planning to guide the team towards success, with a focus on growth, learning, and integrity.
• Effective communication to articulate vision and strategies, and to inspire and build trust among team members and stakeholders.
• Change management to lead the team through transitions and foster adaptability.
• Persuasion and influencing to guide the team towards common goals.
• Decision-making to navigate complex situations and make informed choices.
• Negotiation to resolve conflicts and reach beneficial agreements