(Remote) Energy Billing Analyst

Cognera, a division of Harris, is seeking an Energy Billing Analyst to join our Client Support team. As an Energy Billing Analyst, you will be an integral part of a dynamic team that delivers outsourced billing and settlement services for some of Alberta’s leading energy retailers. At Harris, we pride ourselves on our people-first culture, fostering a community-like environment where support and continuous learning are at the forefront. Join us to experience a collaborative and nurturing workplace that values your professional growth and contributions.

This remote role welcomes candidates anywhere in Canada.

What your impact will be:

• Respond to customer inquiries demonstrating strong written and verbal communication skills as well as exemplary customer focus
• Provide case management within our CRM system to fulfill customer requests covering contracts, services, billing accounts, financial transactions and more
• Calculate, validate and generate invoices on behalf of our clients
• Perform Revenue Assurance checks on data prior to, during, and post-invoicing
• Problem-solve novel and unexpected issues
• Liaise with Developers as required on issue resolution
• Document system issues and work with Cognera staff to test and implement fixes

What we are looking for:

• Advanced Microsoft Office skills, especially Excel
• Capacity to learn quickly and adapt to dynamic situations
• Demonstrated analytical skills with strong attention to detail
• Apply critical thinking to independently analyze and resolve issues
• Aptitude towards math and analytical thinking
• Strong attention to detail and organizational skills
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Ability to multi-task and change focus/priorities quickly as required
• Strong interpersonal and professional communication skills
• Excellent customer service skills
• Proactive, positive, “can do” attitude

What would make you stand out:

• University degree or diploma in relevant subject
• Experience in the De-regulated Retail energy or utilities sector
• Experience in the Alberta Power and Gas Markets
• Experience in invoicing

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Salary: 60-70K

About us:

Cognera offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment and associated risk. Cognera’s deep rooted experience in the energy and utilities industries makes us the natural choice when upgrading legacy systems to meet evolving business, regulatory and technology requirements. Maximize existing IT investments and improve market share with one of Cognera’s unique on-line solutions.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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