Solutions Consultant

Job Description:

The Solutions Consultant is responsible for providing clients with high-quality consulting and training services and maintains an in-depth knowledge of Elite products' functional and feature characteristics. They use their professional services expertise in Legal Practice Management software (billing, financial management, multi-currency/company, third-party interfaces, and reporting) to provide best practice recommendations and functional and strategic consulting services and advice.

What You’ll Do:

• Provide billable consulting services to clients (predominantly law firms) for the full suite of modules, including process and solution design, configuration, assistance with end-to-end testing, classroom training, and Go-Live support.
• Lead the definition of functional requirements for assigned projects and work with Project Management and Technical Consultants to translate requirements into specific plans and tasks per the implementation methodology.
• Produce required project documentation (e.g., Functional Requirements Definition, Requirement Specifications, Training Strategy, Testing Strategy).
• Actively pursue issue resolution and communicate project issues to stakeholders (e.g., other consulting team members, Support Desk, Project Manager, Client) to ensure that issues affecting projects are quickly and effectively resolved.
• Experience in end-to-end knowledge of a law firm, including collections, conflicts, paperless, and electronic billing, would strongly benefit the role.
• Work collaboratively across different departments and groups within a matrix organization.
• Deliver assignments within scope according to budget and schedule.
• Maintain an up-to-date functional knowledge of the software.
• Work as part of a remote team and contribute to team members' learning and development. Participate in team and internal initiatives and projects.
• Experience in a system accounting role or a similar position.

What You’ll Need:

• Bachelor’s degree in business management, accounting, or equivalent experience.
• 5+ years of consulting experience, with a preference for candidates with a legal or accounting background.
• Ability to travel on a full-time basis.
• Experience with legal practice management software system implementations is preferred (Elite Enterprise, Elite 3E, or similar).
• Experience as a Functional Consultant implementing ERP systems (e.g., SAP, Oracle) is also considered an advantage.
• PMP certification is an advantage, but it is not mandatory.
• Proven analytical and process design skills, including problem-solving, quantitative reasoning, workflow process definition/design/modeling.
• Outstanding organizational and time management skills and a willingness to be hands-on to ensure timely project completion with proficiency in prioritizing tasks and balancing workload to meet project objectives.
• Excellent verbal, presentation, and written skills with the ability to communicate intricate technical and procedural matters to both technical and non-technical audiences.
• Ability to develop and maintain collaborative relationships across the organization.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio, as well as other similar tools (Power BI is a plus).

Benefits:

• Competitive Compensation Package ($110,000 - $150,000 base salary + bonus)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives