About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job Purpose

Provide 2^nd and 3^rd line operational support for CLS Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment, Windows 10 end user environment, as well as an AWS Cloud environment.

Essential Functions

Operational

Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions.
Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
Maintain and support the enterprise Microsoft Windows server environment
Maintain and support the VMware Virtual Infrastructure environment
Maintain and support the datacentre and branch office server hardware infrastructure
Provide problem resolution of systems for local and remote users
Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
Create, maintain, and review operational process and support documentation
Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed
Participate in the On-Call rota and planned weekend work as required
Perform monthly and quarterly operating system patching
As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve

Strategic

Ensure CLS internal systems are managed to the highest standard by following industry best practice.
Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.
Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address.

Leadership

Provide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the team
Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service
Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria
Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organisational and technical skills to achieve successful outcomes

Essential Qualifications

Bachelor’s degree or equivalent.
Prior IT operational support experience across business-critical Production Windows Server and Windows 10 environments, preferably virtual.

Desired Qualifications

Microsoft/VMware/Citrix/Cisco certification
Linux/AIX certification
ITIL certification
AWS experience/knowledge

Knowledge, Skills, and Abilities

Essential

Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
Strong experience of supporting enterprise web infrastructure services and related technologies
Experience of supporting a production VMware environment
Experience of supporting data backup technologies
Experience of system management tools e.g. SCCM
Experience of packaging/updating software via 3^rd party tools (e.g. Profile Unity)
Experience of enterprise monitoring systems
Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s
Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
Ability to collaborate effectively with other operational support teams to support the service
Strong experience of providing cross training on technologies and operational processes to colleagues
Strong documentation and technical writing skills.
Have excellent time management and organisational skills
Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Desired

Experience supporting Linux/AIX systems
Experience working in financial services sector
Experience working in and supporting an AWS cloud environment

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Infrastructure & Cloud Support Specialist

Offer summary

Qualifications:

Key responsabilities:

Job description

Your missions

Required profile

Experience

Hard Skills

Soft Skills

Find more Cloud computing specialist jobs