Sales Operations Analyst

The role:

We’re looking for a Sales Operations Analyst to join us on an initial 3-6 month contract (after which the role may go full time).

We’re after someone to coordinate the sales and marketing processes through strong CRM (Hubspot) management. This includes data management and segmentation, process monitoring and improvement, as well as overall campaign and KPI reporting.

Your stakeholders will be the General Manager, the head of Sales and the Marketing Manager. You’ll work with each stakeholder to ensure there are documented processes to ensure expectations are clear, and providing regular status updates providing a strong feedback loop on successes and challenges.

As part of this role you’ll spearhead our data management, sourcing new targets and owning the data in the CRM, optimising the information we hold and segmenting it to provide campaign recommendations to the revenue leaders. 

You’ll also monitor CRM usage to ensure all processes are adhered to, which in turn allows you to deliver accurate reporting.

Why you will love this role:

• The opportunity to make a difference: we have projects focused on new product development, geographical expansion and different verticals all underway. How we manage our data and our CRM usage underpins how successful we will be in growing our portfolio 
• Own your role: By agreeing processes upfront, gaining alignment and setting agree milestones to check in you’ll be able to work autonomously 
• Lots of opportunity to learn and grow: you will have the support of a dedicated sales channel, with training, onboarding, and marketing & sales development feedback to get better at your craft.
• The team is built on accountability and trust: our sales team have built their foundations on a Charter of Culture to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 5 years + experience managing CRMs (min. 3yrs for Hubspot), including mapping data, assigning tasks and actions, monitoring accuracy and team usage
• Previous experience cleansing, merging and segmenting data
• Data/List sourcing with 3rd party companies, individual researchers and tools
• Familiar with how CRM pipelines and how recycling data works
• Turning process documentation into action
• Excellent stakeholder management and communication skills
  
  

Desired Skills:

• Data analytics certified
• Hubspot CRM certified

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary of a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!