Social Media Manager

At Plum, we're on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do. Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we've already helped people save £2 billion across 10 European markets.

Named the UK's fastest-growing fintech in the Deloitte Technology Fast 50, our success is down to the passion and dedication of our diverse team. Based in our London, Athens and Nicosia offices, 170 talented people work together to empower people to do more with their money. And now, the team is growing!

About the role

We’re looking for a creative and strategic Social Media Manager to grow Plum’s social media channels. This role is all about increasing awareness, consideration and brand love for Plum. You’ll be engaging with our community and making Plum famous online.

You’ll be working closely with our lovely marketing teams to create stand-out content that our audience loves.

Responsibilities:

• Strategy development: develop and execute on a social media strategy that compliments Plum’s marketing goals and brand position.
• Content creation: create engaging, brand-aligned content for Plum’s social media platforms, including text posts, images, videos, and stories, making sure they feel relatable to our audience.
• Content calendar management: develop and maintain a content calendar, aligning content with marketing campaigns, product launches, key cultural events and important moments for our audience.
• Community management: monitor, respond to, and engage with our community to foster a positive and active online presence.
• Performance reporting: track and analyse the performance of social content, providing monthly reports on engagement metrics, audience growth, and content effectiveness.
• Collaboration: work closely with the marketing, design and product teams to ensure that social content aligns with marketing initiatives, brand messages, and product launches.
• Staying on trend: stay up-to-date with the latest social trends, tools, and best practices, adapting the social strategy as necessary to maintain engagement and relevance.
• Campaign management: plan and execute social media campaigns to support product launches and marketing campaigns.
• Proactivity and reactivity: stay on the pulse of what’s happening now and react quickly so Plum is relevant, on trend and relatable to our customers.
• Maintaining and growing our brand voice: make sure all social media content reflects Plum's brand position and personality consistently across platforms.
• Crisis management: managing and responding to social media crises or negative feedback in coordination with the customer service and PR teams, making sure issues are reacted to quickly.
• Content optimisation: use insights and research to refine and optimise content.

Requirements:

• You’re a great writer: you can write and edit great copy yourself.
• You can multitask: you’ll manage multiple projects and deliver results in a fast-paced environment.
• You’re a creative thinker: and, you can turn complex concepts into compelling content.
• You’re social savvy: deep knowledge of social media platforms and best practices. You’re on trend and you’re keenly watching social platforms as they evolve.
• You’re innovative: you can come up with original ideas for social to allow us to cut through the noise and best engage with our audiences
• You’re a team player: at Plum, we’re working fast! We’re on a mission to help our customers with their money for life and we’re growing quickly. So we’re looking for someone who loves working in a fast-paced environment, can respond quickly to challenges and isn’t afraid to try new things.

Plum’s Perks

• We're all in this together! Own part of the company through stock options 💷
• Annual training budget
• Private Health Insurance with Aviva
• Pension Plan with NEST
• Flexible approach to remote working, though we encourage at least 2-3 days a week in our beautiful office in central London for optimal collaboration
• Team breakfast on Tuesdays and team lunch on Thursdays in the office, as well as a plentiful supply of fruit, snacks and coffee
• Free Plum Premium subscription (normally £9.99 a month)
• 2 weeks paid sabbatical after four years of service
• 25 days holiday a year, excluding bank holidays (33 in total)
• 45 days work from anywhere
• Employee referral scheme up to £4000
• 1 day paid leave for volunteering, supporting you giving back to society
• Enhanced parental leave
• Team trip to secret destinations once a year ✈️
• A vibe that’s 🦄🌈💯

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,

Plum Τeam 💜

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.