Offer summary
Qualifications:
Min. 3 years exp. in Customer Success Management, Familiarity with cloud-based platforms and AI technologies, Proficiency in English, Google Suite, CRM Systems.
Key responsabilities:
- Provide comprehensive product onboarding to new clients
- Analyze feedback for continuous customer experience improvement
- Manage customer requests, ensure optimal satisfaction
- Identify upselling opportunities and measure customer advocacy
- Provide feedback to improve the product and support strategies for customer retention