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FIELD TECHNICIAN

84% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Saudi Arabia

Offer summary

Qualifications:

2+ years experience in face-to-face customer service, Strong communication skills, local dialects and English proficiency B2.

Key responsabilities:

  • Install, maintain and de-install Nielsen metering hardware and software in panel households
  • Conduct panel household questionnaire updates, collect and report data
  • Liaise with quality control, manage assets, foster panel cooperation
Nielsen logo
Nielsen Internet XLarge https://www.nielsen.com/
10001 Employees
HQ: New York
About Nielsen
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).
See more Nielsen offers

Job description

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Your missions

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

Responsibilities:
  • Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
  • Provides clear, courteous and effective telephone and Face-to-Face support for panel membersInstall, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.
  • Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
  • Collect and report panel data according to policy and procedure.
  • Execute standard operating procedures to ensure panel quality and security is maintained.
  • Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
  • Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.


    • Experience & Qualifications:
  • Strong verbal and outstanding interpersonal communication skills
  • excellent knowledge of local culture and peculiarities
  • 2+ years experience in KSA in the area of f2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
  • Sales/technical support/customer service background
  • Exceptional Customer service / relationship-building skills and results orientation
  • Ability to speak local dialects, English proficiency B2 and higher
  • Proficient computer hardware and software knowledge and skills
  • University / Technical certificate
  • Electronic technology knowledge
  • Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
  • Willingness to spend defined proportion of time travelling (in the field)
  • Ability to work remotely, individually, and in a team environment
  • Result oriented with aptitude for continuous process improvements
  • Business acumen
  • Valid driving license with clean background

    • ABOUT NIELSEN
    As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 
    Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

    #LI-PC1

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Internet
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Local Geographic KnowledgeSoftware Proficiency

    Soft Skills

    • Interpersonal Skills
    • Customer Service
    • Relationship Building
    Are you interested?

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