Regional Account Manager (Based in Europe)

Description

Transnetyx is seeking a full-time remote Regional Account Manager in Europe.  You are responsible for automated genotyping sales and Colony software growth and adoption, lead management and pull-through. Qualify accounts for up-and-cross selling opportunities for Regional Sales Management team. Work closely with and triage current customers and lead inquiries with Customer Success, Genetic Resolutions, Field Sales, and Colony software support teams. Serve academic research partners and laboratories in a professional, ethical, and persuasive manner to increase sales within allotted territory. Models the YX Ten+ core values, mission, and vision of Transnetyx.

Our ideal team member is based in one of our preferred European countries which includes Denmark, Netherlands, Poland, Spain, Belgium among others.  You will support our European customers in several target regions, France, Germany and Scandinavia.  The most successful team member will have experience working directly with customers in Life Science, you have a strong knowledge of research laboratories and small animal models research and may have even worked in a lab at some point.  You are multilingual. Including fluency in English, French is a strong preference and German is a close second to French.

If you haven’t already, we invite you to visit our Careers website to learn more about our Mission and Vision, our Award-Winning Culture, and why our employees have ranked us a Top Workplace six years in a row. We are honored to be recognized as a Top Workplace in the U.S. three years in a row featured in USA Today.

www.transnetyx.com/careers

The Role

WHAT YOU WILL BE DOING DAY TO DAY

• Onboards inbound genotyping leads and engages new prospects via outbound sales calls and emails.
• Maintains and services new genotyping customers from registration through their seventh paid order.
• Offers support for ongoing sales administrative tasks to assist customer needs such as account set up, logistics, and follow up.
• Where applicable, qualifies genotyping accounts for adoption of Colony management software; supports registration through two months of full functionality.  Acts as diagnostic sales liaison for tick@lab software sales.
• Where applicable, responsible for execution of Colony software five fundamentals.
• Initiates discovery phase with prospect leads to uncover initial needs and begin developing deeper fact base on decision-maker(s), # of cages, current costs / genotyping model, and needs / pain points.
• Utilizes salesforce to capture all customer profiling information and logs all call activity, with expected call expectations of 5-7 per day.
• Pulls through genotyping leads from vendor and national shows, customer meetings and presentations, marketing initiatives, and other lead sources from interest to adoption. 
• Qualifies leads and engages Regional Sales Manager for qualified diagnostic sales opportunities.
• Triages technical inquiries and complaints surfaced during engagement and conducts warm hand off to appropriate Transnetyx support teams.
• Attends Sales Call, Weekly Company-Wide Call/Meeting, Annual Sales Meeting, and Sales Training.
• Attends vendor shows, as needed. May require minimal travel.
• Performs other duties as assigned.

Transnetyx is rated by its employees as a Top Workplace six years in a row in Memphis, Tennessee, where our headquarters is located along with National Recognition as a USA Top Workplace for three consecutive years (2022-2024). We give credit to our strong culture and a team made up of unique individuals who are focused on living our YX 10 Values and serving our company’s mission, serving the research community.

Qualifications

WHAT YOU WILL BRING

EDUCATION:

•  Bachelor’s degree in Business, Marketing, or related field of study preferred.

EXPERIENCE:

• Must have at least 2-5 years’ experience in sales.
• Experience selling in Life Science field and laboratory setting preferred and highly beneficial.
• Must be proficient with Microsoft Office Suite.

Additional Skills/ Competencies:           

• Defines the objective for each call; call planning.
• Prepares questions to move customers towards objective.
• Develops materials/insights to achieve the objective.
• Prepares for each call, anticipating and addressing any barriers.

Develop Value Proposition   

• Diagnoses customer needs, attitudes, and behaviors as they relate to Transnetyx’s offerings.
• Documents and validates customer needs prior to presenting.
• Determines how Transnetyx offerings best meet customer needs.

Service, Support, & Processing          

• Reacts promptly to customer concerns or requests; maintains high service level.

Relationship Management    

• Works to build strong, personal, and professional relationships with customers.
• Proactively offers solutions to customer issues and follow-up in an ongoing, consistent manner. Use these relationships to develop business opportunities.
• Works to be approachable and service oriented.
• Possesses strong interpersonal skills and can work cooperatively and collaboratively with all levels of employees, management, and third parties to ensure quality customer service.
• Possesses outstanding communication (verbal and written), interpersonal, and customer service skills and have the ability to communicate effectively in a multi-ethnic and multi-cultural customer setting.
• Proactively addresses issues in a quick, creative, and innovative manner.

General

• Must be outgoing, flexible, adaptable, and energetic.
• Must be analytical, be attentive to detail, and have the ability to prioritize and multi-task using strong time management and organizational skills.
• Must demonstrate a strong work ethic including great personal drive, motivation, discipline, and initiative; including the ability to work both independently and as a part of a team.

Physical Demands

• Must be comfortable working remotely.
• Must be willing to travel very lightly, as required within region.

Why You'll Love Us:

Our company’s mission is to provide the most efficient path to discovery for researchers across the globe. Transnetyx has the technology and processes to provide faster, easier, and more accurate results worldwide to biomedical researchers. By optimizing resources, Transnetyx has paved the way for research to advance and deeper understandings to emerge.  

Transnetyx has genotyped more than 30 million samples in 24 or 72 hours with 99.97% accuracy, and introduced a full suite of complementary services, including Genetic Monitoring, Microbiome Analysis, Transnetyx Tissue, and the Colony + AMI software.  Everything we do and where we focus our energy and talent adds to the amazing work already being done to serve the scientific community.

We are proud of our unique culture of high-performers who LOVE what we do and can be bold in holding ourselves and one another respectfully accountable for the kind of workplace where we can all thrive! 

We offer an extensive array of benefits designed to support your health, well-being, and professional growth.

About Transnetyx

Visit our Careers website to learn more about our benefits and perks, our commitment to Diversity, Equity, Inclusion and Belonging, and why our employees choose Transnetyx.

www.transnetyx.com/careers

DEI Statement:
We are committed to building and developing diverse teams so that we can better understand and serve the multifaceted cultures and identities of our customers.

At Transnetyx, our DEIB efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

EOE Statement:
Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources.

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but an environment where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten.

Our global team members experience a comprehensive benefits and paid time off package.

Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at (+1) 901.507.0476 or by email at HR@transnetyx.com.

Privacy Notice for Job Applicants

Your privacy matters to us. We collect and process your personal data solely for recruitment purposes. We'll keep your data safe and won't share it without your consent. You have rights regarding your data. Questions? Contact us at HR@transnetyx.com.

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This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.