CLOUDSERVE TECHNOLOGIES LTD
Chelmsford, England
Full job description
Job Title: Support Engineer – Microsoft Azure Cloud and Infrastructure
Job Overview: As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data centre operations.
Key Responsibilities:
- Microsoft Azure Cloud:
- Manage and troubleshoot Microsoft Azure Cloud services.
- Manage and monitor Azure cloud environments, ensuring optimal performance and security
- Deploy and configure virtual machines, storage, and networking components in Azure.
- Implement and optimize Azure resources for scalability and efficiency.
- Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
- Infrastructure Management:
- Administer Windows servers, Domain Controllers, and Active Directory.
- Handle Microsoft Exchange 2016 for email services and support.
- Configure and manage inTune for device management.
- Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
- Networking and Security:
- Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
- Basic understanding of Cisco routers/switches and VoIP.
- Basic understanding of Firewalls/Gateways.
- Implement and manage Cisco VPN solutions.
- Manage shared drive via NTFS permissions
- Monitoring and Reporting:
- Utilize PRTG for network monitoring and proactive issue resolution.
- Monitor and manage shared drives, ensuring optimal performance.
- Desktop Support:
- Provide desktop support for end-users, resolving hardware and software issues.
- Configure and troubleshoot desktops, laptops, mobile devices.
- Client Interaction:
- Offer telephone support to end-users, addressing queries and issues.
- Foster a client-focused approach to understand and meet user needs.
- Data Centre Operations:
- Experience in working in data centres, ensuring hardware reliability and uptime.
- Access Control:
- Knowledge and experience with Paxton Access Control systems.
Qualifications:
- Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
- Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
- Excellent troubleshooting and problem-solving skills.
- Proven experience in technical support or a related role, with a focus on Azure cloud services.
- Strong problem-solving skills and ability to work well under pressure.
- Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
Soft Skills:
- Excellent communication skills for effective client interaction.
- Ability to work collaboratively in a team and adapt to evolving technologies.
- Proactive and self-motivated, with a keen attention to detail.
Certifications:
- Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
- Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.
This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.
Reference ID: IT Support Engineer – Microsoft Azure Cloud and Infrastructure
Job Type: Full-time
Pay: £26,630.00-£31,534.00 per year
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 2 years (preferred)
- Customer service: 2 years (preferred)
Job Types: Full-time, Permanent, Temp to perm, Apprenticeship, Graduate
Contract length: 36 months
Pay: £26,630.00-£31,534.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Transport links
- UK visa sponsorship available
- Unlimited paid holidays
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Chelmsford
Reference ID: Cloudserve-Support -1
Expected start date: 19/08/2024