Sr Product Manager (Patient Experience)

We are open to this position being 100% remote within the United States. Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time. This role will only consider W2 candidates and not C2C candidates.

Job Summary
Have you ever been frustrated by the inability to book a dentist appointment online? Or how clunky it is to complete your intake paperwork upon arrival? At Henry Schein One, we are reimagining the patient experience – from patient acquisition to patient communications and we are looking for a strong product manager to lead the way. 

As a Sr Product Manager on our Patient Experience team, you will own the product vision and roadmap across one of our key product suites. We seek an experienced product manager with strong expertise in both user experience and growth. You have deep empathy for customers and excel in complex systems thinking to create a seamless customer experience. You’re a strategic thinker who still excels at detailed execution. You thrive on cross-functional collaboration and are excited to partner with engineering, design, product marketing, sales, support and the rest of our product team.

What You Will Do

• Deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
• Create strategies and roadmaps based on data to inform the product and platform investments we need to make to take our products to the next level
• Prioritize, influence dependencies, and ship experiences that provide game-changing value to our customers
• Partner with various functions across the whole company to bring products to life – engineering, design, sales, marketing, customer support, and more
• Communicate frequently and clearly with other teams and leaders, and build durable artifacts to drive alignment
• Stay up to date with the latest industry trends and competitive landscape to identify new opportunities
• Share knowledge and mentor others

• 5+ years of experience designing and delivering world-class B2B software products in a product management role
• Proven expertise leading cross-functional teams that together launch software product offerings designed to create a great customer experience and drive meaningful result
• Deeply curious and data-driven with the ability to develop and defend strong points-of-view with data, analytics, external benchmarking, and the voice of the customer
• Customer obsessed mindset: you’re constantly thinking about how to solve customer pain points and enjoy engaging with users to validate we are building what they need
• Capable of breaking down the larger product vision into bite-size milestones with a lean-experiment-oriented perspective
• Excel in cross-functional collaboration within a matrixed organization, effectively working across business units to deliver on complex projects
• Effective in communicating progress to executives and senior leadership in terms of outcomes achieved and impact delivered
• Self-aware with a desire to learn and continuously improve
• Bonus: Experience in customer relationship management, healthcare practice management, patient journey management and/or e-commerce

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Flex Time Off, Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.